Head of Homelessness and Complex Needs

Honeycomb Group; Stoke-on-Trent; On-site; GBP 58,000; Full time

Job summary

A leading social organization in the UK is seeking a Head of Homelessness and Complex Needs to lead the development and delivery of services aimed at erasing homelessness. The role involves managing teams, coordinating housing services, and fostering relationships with stakeholders to effectively address the root causes of homelessness in the region.

Qualifications

• Experience managing supported housing or homelessness services required.
• Knowledge of safeguarding, homelessness, mental health, and housing practices.
• Enhanced DBS check required.

Responsibilities

• Lead homelessness housing and support services across Staffordshire and Cheshire East.
• Manage teams and ensure compliance with legislative requirements.
• Represent the organization with partners and at various forums.

Skills

Communication

Team Leadership

Relationship Building

Empathy

Education

Good GCSEs in English and Maths or equivalent

Qualifications in housing, social care, or support services

Job description

Head of Homelessness and Complex Needs

£57,952 a year

Location: Stoke, Stoke-on-Trent

Hours per week: 37.5

Contract type: Permanent

As Head of Homelessness and Complex Needs, you will lead the delivery, development, and growth of Concrete services to achieve our goal of making homelessness history. You will strategically and operationally lead and coach all teams to deliver a range of services across North Staffordshire and Cheshire East.

Job responsibilities

• Lead Concrete’s homelessness housing and support services across Staffordshire and Cheshire East.
• Define and review services to meet customer needs and develop new and existing services, focusing on preventative measures.
• Manage property portfolios, acquisitions, and developments.
• Raise awareness of homelessness and promote Concrete’s work to eliminate it.
• Provide effective leadership and management of staff, ensuring positive team dynamics, development, induction, training, coaching, and support.
• Ensure compliance with legislative and contractual requirements, including data collection and system use.
• Serve as the primary senior-level communication point with partners, representing Concrete at various forums and maintaining positive relationships with agencies.
• Involve customers in the day-to-day practice of services.
• Promote homelessness services, initiatives, and campaigns actively.
• Act as a spokesperson for publicity opportunities alongside the Executive Director of Support and Wellbeing.

Candidate requirements

• Good GCSEs in English and Maths or equivalent, with relevant qualifications in housing, social care, or support services, and evidence of career progression and self-development.
• Experience managing supported housing and/or homelessness services.
• Experience building positive relationships with commissioners, funding bodies, and partners.
• Experience managing, coaching, and developing teams across multiple services and locations.
• Knowledge of managing contracts and services within funded and regulated environments.
• Up-to-date knowledge of issues, practices, and laws related to safeguarding, homelessness, mental health, and housing.
• Excellent written and verbal communication skills, with experience working at all levels.
• Self-aware, engaging, capable of leading change and achieving results.
• Empathetic with a drive to create the best services for diverse customer groups.
• Enhanced DBS check required.
• Valid driving license and access to own vehicle for work.

Help us give those without a plan, voice, or home the opportunity to build concrete futures by addressing the issues that prevent people from finding their own homes. Apply now! We will interview as applications come in, and may close early if the right candidate is found.

Who we are

We’re part of Honeycomb Group, a collection of social-minded brands committed to promoting happy homes through services and support that foster security, connection, and confidence in our region.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network, and campaigner dedicated to erasing homelessness in Staffordshire and surrounding areas. We take a community-led approach to help those without a plan, voice, or home build concrete futures by tackling the root causes of homelessness.

Join us in our mission to make homelessness history across Staffordshire and beyond.