Head of Highways & Parking Operations

Hillingdon Council; Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Hillingdon Council seeks a dynamic Head of Highways and Parking Operations to lead the service delivery and oversee major infrastructure projects. This role focuses on improving operational excellence, leading a team, and engaging with stakeholders to achieve both service quality and compliance. It presents an opportunity to make a tangible impact on local infrastructure and community services within a supportive and flexible work environment.

Benefits

Hybrid working options

36 Hour Week

Generous Holiday Entitlement

Mental Health Support and Counselling Services

Local Government Pension Scheme

Qualifications

• Strong background in managing highways and parking operations, ideally within local government.
• Proven experience in managing large-scale projects and budgets.
• Strong understanding of relevant legislation, including highways, transport, and parking regulations.

Responsibilities

• Lead and manage an effective highways and parking operations service.
• Oversee delivery of high-quality services including highways maintenance and traffic management.
• Monitor team performance to ensure Key Performance Indicators (KPIs) are met.

Skills

Leadership

Stakeholder Management

Project Management

Financial Management

Operational Excellence

Education

Degree in Management or related field

Job description

About the role

Hillingdon Council is seeking a dynamic and experiencedHead of Highways and Parking Operations to lead, manage, and deliver a high-performing service for the council. This role offers the opportunity to drive improvements in service delivery, manage large-scale infrastructure projects, and ensure operational excellence in highways and parking operations.

Key Responsibilities:

• Leadership & Strategic Direction:

  • Lead and manage an effective highways and parking operations service, ensuring alignment with statutory and legal requirements.

  • Drive continuous improvement in service delivery, working with the Senior Leadership Team, Leader of the Council, and Cabinet Members to develop and implement effective highway strategies.

• Operational Management:

  • Oversee the delivery of high-quality services, including highways maintenance, street lighting, traffic management, parking operations, and more.

  • Manage large highway capital investment projects, ensuring robust budget management and delivery.

  • Work closely with external partners, including TfL, to ensure successful delivery of major road schemes.

• Team Leadership:

  • Manage, develop, and motivate a commercially driven team, ensuring all financial and performance targets are met.

  • Foster a culture of innovation, creativity, and continuous improvement within the team.

  • Ensure compliance with health and safety, equalities, diversity, and other statutory requirements.

• Financial & Resource Management:

  • Take responsibility for a budget, ensuring efficient financial management and delivery of value for money.

  • Develop financial appraisals, risk maps, and project reports to ensure timely delivery and overall success of schemes.

• Customer & Stakeholder Management:

  • Build and maintain strong relationships with key stakeholders, including residents, contractors, statutory bodies, and internal teams.

  • Ensure the delivery of high-quality customer service by responding to MP enquiries, complaints, and Freedom of Information requests in a timely manner.

• Health & Safety:

  • Ensure the safety and well-being of staff and contractors, overseeing compliance with safety legislation and risk management plans.

• Performance Monitoring & Continuous Improvement:

  • Monitor team performance, ensuring that Key Performance Indicators (KPIs) are met.

  • Implement continuous improvement initiatives, ensuring that the service is responsive, efficient, and meets service delivery targets.

About You:

We are looking for an experienced and strategic leader with:

• A strong background in managing highways and parking operations, ideally within a local government or public sector context.

• Proven experience in managing large-scale projects, budgets, and service delivery.

• A strong understanding of relevant legislation, including highways, transport, and parking regulations.

• Excellent communication and stakeholder management skills, with the ability to engage with senior leaders, contractors, and the community.

• A commitment to delivering a high-quality, customer-focused service.

What We Offer:

• Hybrid working options to support a flexible work-life balance.

• A supportive and collaborative working environment.

• Opportunities for continuous professional development and training.

• A chance to make a tangible impact on the development of Hillingdon’s infrastructure and services.

If you are an ambitious and results-driven leader with a passion for highways and parking operations, we would love to hear from you.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• 3 years of Referencing

Please note:Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.