Head of Guest Services

Platinum Recruitment Consultancy; England; On-site; GBP 47,000 - 55,000; Full time

Job summary

A leading hotel in Ascot is seeking a Head of Guest Services to oversee guest service operations and uphold exceptional customer service standards. The role involves managing the Front Desk and Concierge, training staff, and ensuring memorable stays by addressing guest needs effectively. This position is a fantastic opportunity to lead a high-performing team in a 5-star environment.

Benefits

Complimentary stays

50% off at bars and restaurants

Free Meals on Duty

Social events throughout the year

Learning and development opportunities

1,000 Refer-a-friend bonus scheme

Responsibilities

• Oversee all guest service operations, including Front Desk and Concierge.
• Ensure seamless and memorable stays by proactively anticipating guest needs.
• Maintain high operational standards and enhance service delivery.
• Recruit, train, mentor, and motivate the guest services team.
• Expertly resolve guest concerns.

Skills

Customer Service

Team Leadership

Problem Solving

Operational Management

Job description

Role: Head of Guest Services
Location: Ascot

Salary / Rate of pay: 47,000 per annum + Service Charge

Platinum Recruitment is working in partnership with a popular hotel in Ascot, and we have a fantastic opportunity for a Head of Guest Services to join their team.

What's in it for you?

Take a look at some of the perks on offer:

• Complimentary stays
• 50% off at bars and restaurants within the group
• Free Meals on Duty
• Social events throughout the year
• Learning and development opportunities
• 1,000 Refer-a-friend bonus scheme

Package

47,000 per annum + Service Charge

Why choose our Client?

Our client is a beautiful 5 star hotel that boasts an exceptional spa. Our client prides themselves in delivering exceptional customer service and upholds their brand standards.

What's involved?

• Oversee all guest service operations, including Front Desk and Concierge, fostering a culture of excellence and teamwork.
• Ensure seamless and memorable stays by proactively anticipating and addressing guest needs in Ascot.
• Maintain high operational standards and continually seek ways to enhance service delivery
• Recruit, train, mentor, and motivate a high-performing team, empowering them to shine.
• Expertly resolve guest concerns, turning challenges into positive outcomes.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now, and one of the team will be in touch to discuss the Head of Guest Services role in Ascot.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.


Consultant: Kendal Swanepoel

Job Number: (phone number removed) / INDFOH

Job Role: Head of Guest Services

Location: Ascot

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.