Head of Global IT Support

JR United Kingdom; Rugby; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in furniture fittings is seeking a Head of Global IT Support. This strategic role involves leading IT services across international operations, ensuring service excellence, and managing IT support teams. Candidates should have significant experience in IT leadership, strong ITIL knowledge, and excellent stakeholder management skills.

Benefits

Annual Bonus

23 days holiday + 8 bank holidays

Healthcare benefits

Pension Scheme

Stock Discounts

Learning and Development opportunities

Qualifications

• Significant experience in global IT support or IT service leadership.
• Strong knowledge of ITIL frameworks.
• Experience managing vendors and third-party service providers.

Responsibilities

• Lead the development and implementation of a global IT support strategy.
• Manage and coordinate regional and local IT support teams.
• Ensure reliable delivery of IT services focusing on performance and security.

Skills

Leadership

Analytical Thinking

Problem Solving

Stakeholder Management

Risk Management

Job description

Social network you want to login/join with:

Location: Remote with travel to Head Office Germany and within Group as required

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service. Häfele UK provides comprehensive customer support through our best-in-class sales and support team.

Your new role:

We are looking for a strategic and collaborative Head of Global IT Support to lead the transformation and delivery of IT services across our international operations. This is a key leadership role, acting as the main point of contact for senior stakeholders on all IT support matters, while driving continuous improvement, service excellence, and global alignment in a fast-moving, customer-focused organisation.

Key Responsibilities:

• Act as the primary partner for Regional Directors (RDs), Managing Directors (MDs), and IT Managers on IT support-related topics.
• Lead the development and implementation of a global IT support strategy aligned with business goals.
• Manage and coordinate regional and local IT support teams, promoting a culture of collaboration, accountability, and continuous improvement.
• Ensure the reliable delivery of IT services with a strong focus on performance, security, and user experience.
• Embed ITIL-based best practices and service management processes across all support operations.
• Align IT support strategy with business requirements, keeping a customer-first and globally scalable approach.
• Manage vendor contracts and relationships to ensure value for money and service quality.
• Oversee IT support budgets and resource planning to meet operational demands and strategic priorities.
• Drive ongoing innovation and service optimisation across the IT support landscape.

What you’ll need to succeed:

• Significant experience in a global IT support or IT service leadership role.
• Proven ability to inspire and lead multicultural, cross-functional teams.
• Strong knowledge and implementation experience of ITIL frameworks.
• Demonstrated ability to align IT strategy with wider business goals.
• Strong analytical thinking, risk management, and problem-solving skills.
• Excellent communication skills and stakeholder management capabilities.
• Experience managing vendors and third-party service providers.
• A sound understanding of cybersecurity, data protection, and regulatory compliance.
• Budgeting and resource planning experience in a multi-site/global context.

What you’ll get in return:

• Annual Bonus
• Benefits including:
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Healthcare – Westfield Health Cashplan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance
• Discounts: Huge range of shopping and activity discounts available through Westfield Rewards
• Pension Scheme
• Stock Discounts
• Learning and Development opportunities

This is a full-time, permanent position. Weekly hours are 38.75 hours, Monday to Friday 8:45am to 5:30pm, however, flexibility will be required for this role. The role is being offered as a remote option with travel to Head Office Germany and within Group as required.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at [emailprotected] .

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities