Head of FS Product & Communications

The Very Group; Liverpool; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

The Very Group is seeking a Head of FS Product & Communications to enhance product performance and drive retail sales. This role involves overseeing product initiatives, managing a team, and ensuring compliance with regulations while promoting an inclusive work culture with benefits like hybrid working and a £10,000 allowance.

Benefits

Flexible, hybrid working

Inclusive culture

£10,000 benefits allowance

30 days holiday + bank holidays

Learning access

Bonus potential

Discounts

Pension

And more

Qualifications

• Experience leading product development in a regulated consumer finance environment.
• Proactive and innovative leader.
• Strong communication skills.

Responsibilities

• Optimize product performance in line with business plans.
• Manage a team of product and marketing managers.
• Support retail sales via payment options.

Skills

Communication

Commercial awareness

Leadership

Customer focus

Job description

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Head of FS Product & Communications, Liverpool

Client: The Very Group

Location: Liverpool, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 709700c3b784

Job Views: 6

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

About the role.

As Head of Product & Communications, you are responsible for optimizing our Product performance in line with the FS business plan, supporting retail sales, and contributing to the delivery of the FS P&L, specifically, key income lines.

You will lead a team of Product Management & Commercial and Marketing Managers, focusing on performance, ethical behavior, accountability, good conduct, and customer outcomes to meet annual P&L targets across FS Products.

Key Responsibilities:

• Identify and implement initiatives that serve families on a budget while ensuring profitable growth.
• Manage the performance of new strategic FS product initiatives.
• Support retail sales through correct payment options.
• Report on product performance and strategy to senior management.
• Chair governance and commercial committees.
• Generate product ideas aligned with company strategy and market needs.
• Conduct customer research and develop targeting strategies.
• Design and optimize customer journeys for credit, insurance, and partner products.
• Manage communication with customers in persistent debt to prevent harm.
• Handle regulatory communications and ensure compliance with FCA regulations.
• Monitor customer outcomes to ensure compliance with Consumer Duty.
• Collaborate with legal and compliance teams for regulatory adherence.

Role Requirements:

• Experience in a regulated consumer finance environment leading product development and management.
• Proactive, innovative, and commercially savvy leader.
• Strong communication skills and customer-focused approach.

Benefits:

• Flexible, hybrid working
• Inclusive culture
• £10,000 benefits allowance
• 30 days holiday + bank holidays
• Learning access, bonus potential, discounts, pension, and more.

Application Process:

Successful applicants will undergo pre-employment checks, including credit, CIFAS, and DBS. Disclose any relevant information beforehand.