Head of Front Office Support - EMEA

TP ICAP; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in market infrastructure is seeking a Head of Front Office Support for EMEA. This role involves leading a support team for traders and relationship managers, focusing on technical solutions and operational readiness in a dynamic trading environment.

Qualifications

• Hands-on support experience with trading platforms in financial institutions.
• Excellent knowledge of the FIX protocol.
• Support experience in Linux environments.

Responsibilities

• Provide daily application support and troubleshooting using proprietary tools.
• Handle client customization requests within trading systems.
• Participate in 'follow the sun' support, coordinating with global teams.

Skills

Leadership

Customer-focused

Technical skills

Network troubleshooting

Scripting

Tools

Linux

MSSQL

Oracle

Sybase

Windows Server

AWS

Azure

GCP

Docker

Kubernetes

Job description

Join to apply for the Head of Front Office Support - EMEA role at TP ICAP.

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and data distribution through responsible and innovative solutions. We connect clients to superior liquidity and data solutions via our people and technology.

The Group operates from over 60 offices in 27 countries with more than 5,300 employees. We aim to be the world’s most trusted, innovative liquidity, and data solutions provider, comprising premium brands including TP ICAP, the largest interdealer broker globally, and Liquidnet, a next-generation agency execution platform.

About Liquidnet

Liquidnet is a technology-driven agency execution platform that connects investors with investments, supporting institutional alpha through secure, innovative trading solutions. Founded in 1999, it has grown into a community empowering the buy side with efficient, intelligent trading tools.

Role Overview

Liquidnet Europe seeks a Head of Front Office Support - EMEA to lead the support team supporting traders and relationship managers across Europe. The team currently supports six Equities traders in London, four in Europe (Paris & Madrid), four Liquidnet Listed Derivatives traders in London, a derivatives brokerage desk, and five London-based relationship managers.

The ideal candidate is organized, customer-focused, technically skilled, and experienced in managing support operations within financial trading environments. They must be comfortable translating business needs into technical solutions, with a solid understanding of equity algorithms and workflows. The role involves supporting a complex, evolving technical environment, contributing to system support improvements using technical skills (FIX, Linux, databases, cloud technologies, scripting, troubleshooting) and a proactive attitude.

Responsibilities

• Provide daily application support and troubleshooting using proprietary tools, escalating issues appropriately.
• Handle client customization requests within trading systems and platforms.
• Analyze order routing, trade flow, and post-trade issues.
• Manage team communications to ensure timely request resolution with proper prioritization.
• Follow incident and problem management procedures, identify trends.
• Assist with product testing and project initiatives.
• Support London operations from 7am to 6pm, working within a shift rota.
• Participate in 'follow the sun' support, coordinating with global teams in APAC and US for pre-market health checks.
• Perform regional start-of-day health checks to ensure operational readiness.
• Occasional weekend work during major upgrades or out-of-hours testing.

Experience and Competencies

Essential:

• Hands-on support experience with trading platforms in financial institutions.
• Leadership and team management skills, preferably in Front Office support.
• Excellent knowledge of the FIX protocol.
• Understanding of industry-standard algorithms like VWAP, TWAP, IS, POV.
• Support experience in Linux environments.
• Knowledge of European Equity market mechanics and flows.
• Experience with MSSQL, Oracle, Sybase databases, including complex queries.
• Support experience with Windows Server environments.
• Network troubleshooting skills (firewalls, routing).
• Scripting and automation experience.

Desirable:

• Experience with FIX onboarding for clients/venues.
• Experience managing cloud infrastructure (AWS, Azure, GCP).
• Knowledge of DevOps practices, CI/CD, IaC, automated testing.
• Experience with Docker, Kubernetes.
• Familiarity with message-based architectures.
• Knowledge of Order Management Systems (buy-side or sell-side).
• Experience with monitoring tools like ITRS.

Job Band & Level: Manager, 7

We encourage candidates who may not meet every requirement to apply, as we value diverse skills and backgrounds. Our Talent Acquisition team is ready to support your application and help recognize your potential.

Company Statement

We promote an inclusive culture where diverse perspectives thrive. Our Employee Network, TP ICAP Accord, fosters awareness and continuous improvement.

Location

UK - 135 Bishopsgate - London