Head of Food & Beverage Matchday Operations

Marylebone Cricket Club; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading sports venue in London as Head of Food & Beverage Matchday Operations, where you’ll be responsible for delivering top-notch F&B services during matchdays. This pivotal role requires strong leadership skills to manage operations for over 500,000 visitors annually, ensuring Lord’s remains a premier venue in sporting hospitality. You will oversee a talented team, coordinate with key stakeholders, and implement innovative strategies within a dynamic environment.

Qualifications

• Strong leadership capabilities and excellent communication skills.
• Experience in F&B environments or sporting venues.
• Ability to work under pressure while maintaining accuracy.

Responsibilities

• Lead and execute matchday operations ensuring high standards.
• Coordinate logistics and manage staff feeding.
• Collaborate on food and drink strategy and innovation.

Skills

Leadership

Communication

Interpersonal skills

Initiative

Customer service

Education

Personal Licence Holder

Job description

Head of Food & Beverage Matchday Operations

Join to apply for the Head of Food & Beverage Matchday Operations role at Marylebone Cricket Club

Head of Food & Beverage Matchday Operations

Join to apply for the Head of Food & Beverage Matchday Operations role at Marylebone Cricket Club

The Head of (F&B) Matchday Operations will lead the delivery of exceptional F&B across all matchdays at Lord’s, ensuring seamless service for over 500,000 annual visitors, shaping the future of sporting hospitality. Acting as a key contact for cricket stakeholders, maintaining Lord’s status as a world class venue.

Responsibilities include managing ground wide logistics, staff feeding, and premium dining areas such as the Committee & Players’ Dining Rooms and The Lord’s Tavern.

They will work to develop and attract top talent, support future ground redevelopment, and lead CapEx proposals across the department.

KEY TASKS AND ACCOUNTABILITIES

• Liaise with ECB, ICC, and MCCC; coordinate all matchday operations, ensuring departments are fully prepared and briefed.
• Lead planning and execution of Major Matches with the Senior Team, managing labour costs and casual staff scheduling.
• Deliver managers’ meetings, oversee area setups/breakdowns, and maintain high standards across Committee, Players' Dining Rooms, and the Lord’s Tavern.
• Collaborate with the Staffing Team to ensure effective matchday staffing; support with incident reports and staff welfare.
• Oversee site wide logistics, equipment, linen, and furniture hire, ensuring efficiency, H&S compliance, and cost control.
• Manage site wide staff feeding, including budgeting and planning with relevant departments.
• Work with the Chief F&B Officer on food and drink strategy and innovation across Lord’s.
• Contribute to long-term development planning and lead CapEx initiatives with Business Justifications.
• Lead post season reviews, stakeholder debriefs and promote MCC values across all operations.

PERSON SPECIFICATIONS – SKILLS, EXPERIENCE AND QUALIFICATIONS

• Strong leadership capabilities.
• Excellent communication, presentation and interpersonal skills with the ability to establish relationships with a range of customers and suppliers.
• Strong passion for food/beverage.
• Knowledge of operating systems in cellars/bars.
• Experience working within other F&B environments/sporting venues.
• High level of initiative, with administrative and organisational ability.
• An understanding of the importance of customer service/satisfaction.
• Ability to self-plan and organise workloads working towards tight deadlines.
• Ability to work under pressure maintaining a high level of accuracy and detail.
• Personal Licence Holder.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

• Attendance at all major match-days, including weekends, as required.
• Any other duties, whether in the Department or elsewhere around the Ground, as required.

VALUES AND BEHAVIOURS

EXCELLENCE

• Striving for excellence in every aspect of the MCC’s operations.
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors.
• From the world-class cricket schedule to the maintenance of Lord’s Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities.
• Success in our team performance benefit all who come to Lord’s.
• By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket.
• Integrity, both on and off the field of play, is at the heart of MCC.
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

Referrals increase your chances of interviewing at Marylebone Cricket Club by 2x

Get notified about new Head of Operations jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Head of Transformation – Group Operations

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 8 minutes ago

London, England, United Kingdom 18 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Hackney, England, United Kingdom 8 hours ago

Head of Logistics and Distribution (Europe)

Purfleet, England, United Kingdom 1 month ago

Head of Operations - AI Directorate (Ref:6850)

London, England, United Kingdom 1 day ago

Director/ Head of Operations - FMCG Start Up

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

Head of Operations : Restaurant Concept : London : A GBP 80,000 plus bonus

City Of Westminster, England, United Kingdom 3 weeks ago

Head of Business Operations / Deputy COO

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.