Head of FM Compliance & Quality

The Arch Company; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading facilities management organization in London is seeking a Head of FM Compliance & Quality. In this strategic role, you will develop, implement, and oversee compliance policies while managing a dedicated team. The ideal candidate will have experience in technical policy development, a strong knowledge of FM regulatory standards, and excellent leadership skills. This position offers a comprehensive benefits package and a chance to influence the operational model significantly.

Benefits

Healthcare cash plan

Private medical insurance

Pension and life assurance

Cycle-to-work scheme

Gym membership discounts

Qualifications

• Proven experience in technical policy development and leadership roles.
• Strong understanding of FM regulatory compliance and industry standards.
• Strong knowledge of relevant laws, regulations, and standards.

Responsibilities

• Ensure statutory compliance with all relevant laws and regulations.
• Develop and implement technical and compliance policies.
• Manage the quality management system.
• Lead the strategic development of the Central Services function.
• Oversee budget planning and management for the Central Services budget.

Skills

Technical policy development

FM regulatory compliance

Quality management systems

Leadership

Attention to detail

Education

Degree in Facilities Management, Engineering, or related field

Job description

ROLE PURPOSE

The FM Operations Team is undergoing an exciting transformation, with changes in structure and process to mature our delivery model. We are now recruiting a Head of FM Compliance & Quality to focus on the strategic development of our central operating model. This role is responsible for developing, implementing, and overseeing the FM function’s technical policies and standards, ensuring adherence to legal, regulatory, and industry standards. You will lead the strategic development and delivery of our operational central services, manage FM activity programs, and lead transformational projects shaping the FM Operating Model. You will manage a motivated team to ensure the smooth daily operation of the function, working alongside the Head of FM Services to shape and implement the FM Operating model.

Key Accountabilities

• Ensure statutory compliance with all relevant laws, regulations, and industry standards related to facilities management.
• Develop and implement technical and compliance policies and standards for the FM function, ensuring they are well-documented, communicated, and regularly updated.
• Design and implement audit and assurance programs across the function.
• Manage the quality management system, ensuring access to up-to-date process, policy, and guidance documents.
• Lead the strategic development of the Central Services function to meet current and future demands.
• Manage the strategic supply chain plan focusing on best practices, efficiency, and effectiveness.
• Develop and maintain an effective program management system for FM processes, including contractor performance and property inspections.
• Create and maintain internal reporting systems to monitor service delivery and supply chain performance.
• Contribute to organizational change initiatives, leveraging technology to improve efficiency.
• Oversee budget planning and management for the Central Services budget.
• Own the Technical roadmap for the Operations team, ensuring system priorities and internal engagement.

Essential Skills, Knowledge, and Experience

• Proven experience in technical policy development and leadership roles.
• Strong understanding of FM regulatory compliance and industry standards.
• Experience in designing and implementing quality management systems.
• Leadership experience within facilities management or related industries.
• Attention to detail and proactive compliance approach.
• Strong knowledge of relevant laws, regulations, and standards.

Desirable Skills

• Exceptional communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Leadership and team management skills.
• Ability to interpret and communicate complex regulations.
• Expertise in supply chain management and program management systems for FM processes.
• Experience in organizational change and technology-driven improvements.
• Budget planning and financial management skills.
• Degree in Facilities Management, Engineering, or related field, or equivalent experience.

Benefits Package

• Health & Wellbeing Perks: healthcare cash plan, private medical insurance, dental, 24/7 remote GP.
• Holistic Health Services: nutritional consultations, lifestyle coaching, personal training, onsite massages.
• Financial Peace of Mind: pension, life assurance, income protection, mortgage advice, will writing.
• Family-Friendly Policies: support at every life stage.
• Travel & Transport: cycle-to-work, season ticket loans, electric car options.
• Discounts & Savings: gym memberships and other wellness offers.
• Additional Time Off: holiday policy, charity, and volunteering leave.

About Us

The Arch Company offers extensive commercial space for small and medium-sized businesses across the UK, supporting economic growth and local economies. Established in 2019, with a portfolio of 24.8 million sq. ft. and 5,300 properties, many in prime urban locations, we aim to create thriving environments for businesses.

Backed by Blackstone Property Partners, we plan to invest £200 million to revitalize spaces by 2030 via 'Project 1000'. We are committed to diversity, equity, and inclusion, participating in industry benchmarking and fostering a supportive workplace. We encourage applications from candidates who share our values, even if they do not meet every listed requirement.

For more information, visit our careers page: Careers | The Arch Company