Head of Fleet Operations

Head of Fleet Operations

Salary £70,000 to £90,000 depending on experience

Permanent

Hybrid / Home and Southampton

Here at Saga Cruise, we are recruiting a new role into our growing operational structure. The Head of Fleet Operations will report directly to our Cruise Operations Director and lead the operation of the Saga Ocean Fleet. In this role, you will support the ships to ensure a functioning, innovative, and effective fleet operation, managing and escalating impacts on ship operations, and maintaining a strong partnership with our longstanding Ship Management Company.

Our new Head of Fleet Operations will play a pivotal role in ensuring the success and efficiency of the Fleet cell, supporting the safe and effective daily operation of the Saga Cruises Ocean Fleet. You will work closely with the ship management company to manage operational complexities, ensure stakeholder awareness, and oversee itinerary performance, port operations, budget accountability, and strategy implementation with KPIs, collaborating with the optimisation team, ships, and ship management. A key focus will be on guest satisfaction, analyzing feedback and satisfaction scores to identify touchpoints for continuous improvement.

We operate in a hybrid manner at Saga, combining home and office work. When in the office, it’s to meet with your team, collaborate, and socialize!

Package Description

Our colleagues deliver exceptional experiences daily. To reward this, we offer an attractive benefits package:

• 25 days holiday + bank holidays
• Option to purchase up to 5 additional leave days
• Pension scheme with up to 10% matched contributions
• Annual bonus up to 15%
• Car benefit with cash allowance of £4,800 per annum
• Free private medical insurance after 1 year of service
• Life assurance policy on joining
• Wellbeing program
• Colleague discounts, including cruises and holidays
• Discounts from leading retailers, travel, and entertainment providers
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our learning platform

Main Responsibilities

• Fleet performance and operations management
• Itinerary execution oversight
• Stakeholder communication and relations
• Monitoring technical status of the fleet
• Ensuring operational efficiency
• Resource prioritization
• Supporting crewing team
• Emergency response coordination
• Providing 24/7 support to ships
• Enhancing guest satisfaction for itineraries
• Maintaining fleet policies and procedures adherence
• Upholding business code of conduct and acting with integrity

The Ideal Candidate

You will have experience in a similar leadership role within Fleet or Marine Operations, demonstrating credibility and stakeholder management skills. You should possess strong leadership, fleet management, and technical knowledge, along with the ability to mentor and develop teams, work independently, and handle pressure effectively. Excellent communication, problem-solving, budget management, and commercial acumen are essential. Willingness to travel across Europe and internationally is also required.

Saga Values

Make it Happen, Do the Right Thing, Customer First, Excellence Every Day.

About The Company

With over 70 years, Saga is the UK's leading provider for those over 50, offering cruises, holidays, insurance, finance, and more. We aim to be the most trusted brand for older people in the UK, delivering exceptional experiences through our inclusive culture and values. We are proud to be recognized as one of the UK's best employers and champions of age inclusivity and diversity.

We are committed to an inclusive environment where all colleagues can thrive and bring their full selves to work. We do not accept unsolicited CVs; please engage only through our Talent Acquisition Team.