Head of Financial Planning & Analysis (FP&A)

TalkTalk; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous holiday package

Private healthcare

Performance-related bonus opportunities

Free broadband

Life event gifts

Inclusive employee networks

Job summary

A leading telecommunications provider in the UK is seeking a Head of Financial Planning & Analysis to lead budgeting and forecasting processes. The successful candidate will provide strategic financial insights, produce high-quality management information, and collaborate across teams to ensure operational efficiency. Additionally, the role involves leading a high-performing team, fostering a culture of improvement, and supporting decision-making initiatives. The company promotes inclusivity and flexible working options, along with a competitive benefits package.

Qualifications

• Strong experience in financial planning and analysis.
• Ability to lead and develop a team.
• Excellent communication skills for cross-functional collaboration.

Responsibilities

• Lead the budgeting, forecasting, and planning cycles.
• Produce high-quality management information for performance insights.
• Collaborate on operational volume forecasts and activity planning.
• Act as a trusted finance partner to the Consumer Leadership Team.

Skills

Budgeting and forecasting

Financial analysis

Data-driven decision making

Leadership

Business partnering

Job description

The Head of Financial Planning & Analysis (FP&A) is responsible for leading the financial planning, forecasting, and performance insight for the TalkTalk Consumer. This role provides strategic, commercial, and operational decision support to the Consumer Leadership Team.

In addition to core FP&A responsibilities, the role oversees Operational Planning ensuring accurate forecasting of acquisition and base activity.

• Lead the Consumer budgeting, forecasting, and long‑range planning cycles, ensuring accurate, timely, and well‑challenged financial outputs.
• Own the Consumer P&L, delivering insight into revenue, cost, margin, and cash impacts.
• Provide scenario modelling, risk/opportunity assessment, and data‑driven recommendations to support strategic decision‑making.
• Ensure alignment between financial forecasts, operational plans, and commercial strategy.

Performance Reporting & Insight

• Produce high‑quality management information, including weekly trading reviews, monthly performance packs, and executive reporting.
• Drive actionable insight into key business drivers such as customer volumes, churn, ARPU, cost-to-serve, and operational efficiency.
• Partner with commercial, operations, trading, and product teams to interpret performance trends and drive corrective actions.

Operational Volume Planning & Activity Forecasting

• Lead the development of end‑to‑end operational volume forecasts across the business.
• Integrate trading, marketing, retention, and product activity into a unified operational activity plan.
• Ensure accurate forecasting of customer demand, contact volumes, workflow transactions, CPE requirements and field visits.
• Collaborate with Workforce Management and Operations leaders to support optimal resourcing and service level delivery.
• Provide clear insight on cost‑to‑serve impacts and identify efficiency opportunities.

Business Partnering & Strategy Support

• Act as the trusted finance partner to Consumer Leadership Team members.
• Challenge and influence cross‑functional teams to drive financial discipline and sustainable performance.

Leadership & Team Development

• Lead, coach, and develop an inclusive, high‑performing FP&A and planning team.
• Foster a culture of continuous improvement, analytical excellence, and strong business partnering.
• Champion the use of data, analytics, and automation to improve forecasting accuracy and insight quality.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
• Collaborative office spaces designed for creative thinking and innovation
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
• Private healthcare for all employees
• Competitive pension scheme and performance‑related bonus opportunities
• Free broadband for all employees
• Life event gifts – celebrating milestones like marriages and births
• Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations
• Salary sacrifice scheme – save on dental, gym, and more
• Big retail and leisure discounts
• 3 paid volunteering days a year – because making a difference matters to us too