Head of Finance - Customer & Transformation

Halfords; West Midlands Combined Authority; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Head of Finance - Customer & Transformation to join their team in Worcestershire. This pivotal role involves managing a dynamic finance team, driving strategic financial initiatives, and enhancing collaborative efforts across various business functions. Candidates should have strong leadership experience, financial acumen, and a proven track record in a fast-paced environment. The position offers a competitive salary, hybrid working arrangements, and numerous employee benefits.

Benefits

Competitive salary

Car allowance

Annual discretionary bonus

Private medical

Employee discounts

Qualifications

• Proven finance leader at a senior level.
• Experience in business partnering and building relationships.
• Strong problem-solving and analytical skills.

Responsibilities

• Lead a talented finance team and support key business functions.
• Drive project governance and financial management.
• Provide commercial modeling and insights for customer initiatives.

Skills

Leadership

Business partnering

Communication

Commercial insight

Problem-solving

Education

Fully qualified accountant (ACCA/CIMA/ACA)

Job description

Head of Finance - Customer & Transformation

Apply now Job no: 559260
Work type: Full time
Site: Redditch
Categories: Finance
Location: Worcestershire
Salary: Competitive
Business Area: Halfords Support Centre

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

Due to internal development, we are recruiting for a Head of Finance - a critical leadership role at the forefront of Halfords’ transformation. This is a unique opportunity to join our Commercial Finance team at a pivotal moment, guiding a talented team of six and partnering with key functions across Marketing, Customer, Digital, Technology, and Transformation. You’ll be a catalyst for change, helping us unlock value, shape strategic decisions, and deliver high-impact business outcomes.

You’ll be right at the centre of our journey - supporting the evolution of customer propositions, driving smarter investment decisions, and helping us deliver real, measurable results. From shaping loyalty strategy to tracking digital spend, you’ll bring sharp insight, commercial challenge, and a deep understanding of what drives value. If you’re motivated by meaningful change, confident in your ability to drive impact, and ready to shape the direction of a dynamic business, this is a role where you can truly make a difference.

Key responsibilities

• Build strong, influential partnerships with our Marketing, Customer, Technology, Digital and Transformation teams to support bold, business-wide initiatives.
• Lead and inspire a high-performing finance team that acts as a trusted advisor and critical friend to the functions it supports.
• Collaborate with the Transformation Office to shape and support major change programmes, ensuring projects are strategically aligned and customer-focused.
• Drive rigorous tracking of project spend and benefits, supporting robust governance with high-quality investment appraisals and insightful post-investment reviews.
• Take ownership of Marketing spend, evaluating investment effectiveness and working cross-functionally to shape and deliver the most impactful commercial plans.
• Provide commercial modelling and decision support for high-profile customer initiatives, including loyalty, life-of-car, and other strategic propositions.
• Partner closely with the Loyalty team to deliver regular P&L and KPI reporting, and offer clear, actionable insights to guide proposition development and commercial performance.
• Oversee financial management of Technology and Digital investments, ensuring accurate capitalisation and alignment with our target operating model.
• Lead the ongoing drive for cost efficiencies, identifying and tracking risks and opportunities to deliver savings above and beyond budget expectations.

About you

• Proven finance leader with experience operating at a senior, strategic level.
• Fully qualified accountant (ACCA/CIMA/ACA) with strong business partnering expertise.
• Builds trusted relationships and communicates effectively across all levels.
• Inspires and develops high-performing teams with a clear leadership track record.
• Commercially minded, with the ability to turn complex data into actionable insight.
• Strong problem-solver, bringing both innovative thinking and practical solutions.
• High attention to detail, ensuring accuracy in reporting and analysis.
• Positive, driven, and thrives in fast-paced, results-oriented environments.
• A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, private medical, restricted share plans, 30 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days per week on-site at our Support Centre in Redditch Worcestershire.

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