Head of Finance & Business Operations

Draken Europe; Chertsey; On-site; GBP 51,000 - 60,000; Full time

Job summary

A forward-thinking organisation in the insurance industry seeks an Operations Manager in Chertsey. The successful candidate will lead strategic initiatives to drive operational performance and manage a B2C telesales operation. Responsibilities include developing operational strategies, managing performance, and ensuring compliance. We're looking for someone with proven leadership experience and strong commercial acumen. This role offers autonomy, professional development opportunities, and a performance-based commission structure.

Benefits

Autonomy to influence operational strategy

Collaborative leadership team

Opportunities for professional development

Dynamic environment

Performance-based commission structure

Qualifications

• Proven leadership experience within operations or sales management.
• Experience in strategic management of a B2C telesales operation.
• Strong commercial acumen and analytical thinking.

Responsibilities

• Developing and implementing operational strategies aligned with business objectives.
• Managing departmental performance, budgets, and headcount.
• Ensuring compliance with regulatory requirements and internal processes.

Skills

Leadership experience

Strategic management of B2C telesales

Commercial acumen

Analytical thinking

Excellent communication

Stakeholder management

Organisational ability

Tools

Microsoft Office

Job description

Operations Manager | Bournemouth | £60,000 + Commission

Are you ready to take ownership of operational performance and lead strategic initiatives that drive business success? This is an opportunity to join a forward‑thinking organisation within the insurance industry, where your leadership will make a measurable impact. Experience in the strategic management of a B2C telesales operation is essential, as you'll be responsible for driving performance and shaping processes across multiple teams.

Key Responsibilities

• Developing and implementing operational strategies aligned with business objectives
• Managing departmental performance, budgets, and headcount
• Ensuring compliance with regulatory requirements and internal processes within the insurance sector
• Driving continuous improvement initiatives across telesales teams
• Building strong relationships with internal stakeholders and external partners, including insurers

Qualifications

• Proven leadership experience within operations or sales management
• Strategic management of a B2C telesales operation
• Strong commercial acumen and analytical thinking
• Track record of achieving targets and delivering strategic projects
• Excellent communication and stakeholder management skills
• Competence in Microsoft Office and strong organisational ability

Benefits

• Autonomy to influence operational strategy and implement best practices
• Collaborative leadership team committed to innovation and growth
• Opportunities for professional development and career progression
• Dynamic environment where ideas are valued and acted upon
• Performance‑based commission structure
• Exposure to leading insurance products and market developments

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up‑to‑date CV or call Claire Heckford at Rubicon for more information.