Head of Facilities Operations

Surrey County Cricket Club; Greater London; Presencial; GBP 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare

Performance-based bonus

Life assurance

Non-contributory pension scheme

Employee assistance programme

Up to 28 days holidays

Staff tickets & membership passes

Free staff restaurant

Local discounts

Resumo da oferta

Surrey County Cricket Club is seeking a Head of Facilities Operations to lead strategy and execution of facilities management and venue presentation for the Kia Oval, a world-class destination for international cricket, domestic fixtures, and conferences. The role focuses on sustainability, safety, and operational excellence. Deadline for applications is 3 November 2026.

Location: The Kia Oval. The post oversees maintenance, project delivery, and collaboration with finance, partnerships, and

Qualificações

• Extensive experience in large-scale operations and facilities management.
• Third level qualification or demonstrable experience in property, facilities, and operations or engineering.
• Transformative leadership style with experience managing multiple reports.
• Experience with HV and LV power systems and building management systems.
• Experience with safety authorities and regulatory compliance.

Responsabilidades

• Align facilities operations with the club's strategic vision and sustainability goals.
• Maintain buildings, grounds and services to high standards and controlled cost.
• Ensure preventative maintenance and health and safety obligations are met.
• Oversee venue readiness for domestic and international fixtures and events.
• Lead project management plans to ensure timely delivery and regulatory compliance.
• Oversee venue presentation teams for cleaning and waste management.
• Uphold standards of cleanliness and venue presentation across all areas.
• Manage venue match-day technologies and signage.
• Develop and deliver HV/LV power strategies aligned with technology goals.
• Coordinate with Building Development Consultants for major stadium developments.
• Manage commercial partnership obligations in collaboration with partnerships team.
• Promote cross-department collaboration and information sharing.
• Provide inspirational leadership to on-site teams with CPD upkeep.
• Drive continuous improvement and talent development across departments.
• Drive savings and efficiency in service delivery; review procurement.
• Oversee facility/maintenance contract management and re-tendering as needed.
• Manage the ground operations yearly budget with Finance.
• Coordinate with non-match day teams to minimise disruption.

Conhecimentos

Facilities management

Leadership

Budget management

HV/LV power systems

Safety & compliance

Stakeholder management

CAD reading

Sustainability

Formação académica

Degree in engineering/related field

Ferramentas

AutoCAD

Microsoft Project/Asta Powerproject

Descrição da oferta de emprego

Description

The Head of Facilities Operations you will be leading the strategy and execution of facilities management and venue presentation to ensure the Kia Oval remains a world-class destination for international cricket, domestic fixtures, and conferences and events.

Application Deadline: 3 November 2026

Department: Facilities

Location: The Kia Oval

Key Responsibilities

• Align facilities operations with the club's long term strategic vision and ambitious sustainability goals.
• Develop and maintain buildings, grounds and services to the highest standard and at appropriate cost
• Ensure that maintenance regimes and preventative maintenance is carried out to ensure compliance with the needs of the business and all health and safety obligations
• Ensure the venue is ready to host domestic and international fixtures, overseeing pre match checks and post match turnarounds
• Develop and execute detailed project management plans to guarantee timely delivery, alignment with the SCCC strategic vision and regulatory compliance with all relevant stakeholders.
• Lead the internal and external venue presentation teams delivering efficient and sustainable cleaning and waste management teams, with full oversight of these relationships and strategies
• Define and uphold standards of cleanliness and venue presentation across all areas of the venue including staff offices, spectator facilities, hospitality areas and C&E event spaces
• Oversight of the integration of venue match day technologies, including digital signage, screens, and other match-day infrastructure
• Development and delivery of the venue's HV and LV power strategies in line with the club's technological ambitions
• Partner with the Building Development Consultants to seamlessly integrate major stadium developments into live operations without disrupting the spectator experience.
• Management and delivery of commercial partnership obligations in close collaboration with the commercial partnerships team
• Deliver excellent cross departmental collaboration, ensuring all relevant information is passed on to teams so it can be collated and distributed around the business
• Provide inspirational inclusive leadership of the team including full-time, part-time and casual staff ensuring all staff maintain the appropriate qualifications and CPD
• Drive a culture of continuous improvement, learning and development across all departments, ensuring effective succession planning and building talent pipelines for the future.
• Drive savings, efficiencies and ensure continuous improvement with the service delivery model
• Review all procurement processes and make recommendations for change
• Provide ongoing assessment of all facilities/maintenance contracts including re-tendering where necessary, liaising with contractors as required
• Responsible for management and delivery of the ground operations yearly budget, working closely with the finance department to deliver projects on budget, ensuring club processes and escalation procedures are always adhered to
• Liaise with C&E Sales and Co-ordination teams to ensure non-match day business is not impacted by facilities where possible
• Provide proactive and reactive internal and external stakeholder relationship management working collaboratively across with the Operations function

Skills, Knowledge & Expertise

• Extensive experience in large-scale operations and facilities management.
• Third level qualified or demonstrable experience in property, facilities, and operations or engineering.
• A transformative leadership style with experience of managing multiple line reports.
• Working knowledge of HV and LV power systems, building management systems and mechanical and electrical services.
• Extensive experience working with licensing and safety authorities.
• Proven experience of managing significant operational budgets, with astute financial control and a track record of delivering savings and efficiencies.
• Experience of delivering sustainability and energy reduction initiatives within a large venue.
• Experience navigating construction and development environments alongside day-to-day operations.
• Experience of tendering and re-tendering facilities contracts and managing supplier performance.
• Experience of supporting conference and events delivery alongside commercial partners.
• Experience working under the pressure of live event day environments and flexibility to work evenings and weekends.
• Advanced Microsoft Office experience (Excel, Word, Outlook).
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to read and interpret CAD drawings and building plans (e.g. AutoCAD) and construction programmes (e.g. Microsoft Project or Asta Powerproject).
• Experience of developing and overseeing waste management and recycling strategies, including managing external waste contractors

Desirable Skills

• A recognised health and safety qualification (e.g. NEBOSH or IOSH).
• Knowledge of sports grounds safety legislation
• Understanding of venue technology and integration into stadium operations and fan experience.
• Membership of a relevant professional body (e.g. IWFM) and/or a project management qualification (e.g. PRINCE2 or APM).
• Deep understanding of premium service environments and high-touch guest experience models.

Job Benefits

At Surrey County Cricket Club, we are proud of the Clubs values, offering a friendly working environment where we want everyone to feel like they belong. No matter which area of the business you join, you'll find there are plenty of opportunities to learn new skills and develop a rewarding career.

We also offer a comprehensive package of benefits including private healthcare, a performance-based bonus, life assurance, a non-contributory pension scheme, an employee assistance programme, up to 28 days holidays each year, complimentary staff tickets and membership passes, a free staff restaurant and local discounts.