Head of Facilities

InterContinental Hotels Group; Torquay; On-site; GBP 40,000 - 45,000; Full time

Job summary

Hotel Indigo Torquay is seeking a dynamic Head of Facilities to lead the maintenance team in a brand-new hotel opening in 2025. The role involves managing budgets, ensuring health and safety compliance, and enhancing guest experiences through excellent service. Join a company that values authenticity and offers extensive benefits, including financial security and opportunities for growth.

Benefits

Financial security with guaranteed hours

Extensive training and career progression

Worldwide discounted room rates

Generous maternity/paternity pay

Employee assistance programme available 24/7

Qualifications

• Experience as a Head of Facilities or similar within a Hotel environment.
• Excellent organisation skills and confident in IT systems.
• Trained in and application of Preventative Maintenance.

Responsibilities

• Coaching and mentoring the Maintenance team.
• Implementing preventative maintenance programmes.
• Ensuring statutory compliance with Health and Safety legislation.

Skills

People management

Budget management

Preventative maintenance

Health and safety

Contractor management

Education

Qualification in plumbing or electricity

IOSH qualified

Tools

Service optimisation tool (Quore/Hotsos/Knowcross)

Building Management System

Job description

Hotel Indigo Torquay is on the lookout for a dynamic Head of Facilities to inspire and lead in our brand-new, highly anticipated hotel opening. Join the excitement and become part of the Hotel Indigo family!

Hotel Indigo Torquay, opening in 2025, promises a stimulating new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel will offer guests breathtaking views of Tor Bay and access to some of Torquay’s most iconic beaches and walking trails where you can truly appreciate nature. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights. Hotel Indigo will provide a unique and memorable experience, offering a tonic for the body, imagination and soul; capturing the spirit of this longstanding English seaside location.

As the Head of Facilities, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• People management: coaching and mentoring our Maintenance team; implementing and monitoring training to ensure everyone is trained to the highest standards within brand standards and managing performance.
• Budget management: department forecasting, handling expenses and working to the Hotel’s budget.
• Preventative maintenance: investigating current processes to identify areas of improvement and implementing preventative maintenance programmes, continuous monitoring of the building infrastructure.
• Reactive maintenance: working on adhoc incidents to ensure safety of wider Hotel team and our guests whilst investigating cause of incidents.
• Health and safety: ensuring statutory compliance being met, in depth knowledge of Health and Safety legislation to ensure team is meeting legal standards and IHG specific policies.
• Contractor management: managing on-site contractors, communication with contractors and external stakeholders regarding current contracts and negotiating new contracts.

We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay. In addition to this, we are looking for someone who has….

• Experience as a Head of Facilities or similar within a Hotel environment (essential)
• Excellent organisation skills, managing administrative responsibilities of the role whilst also being confident in IT systems (essential)
• Experience in all aspects of maintenance that may be expected within a Hotel such as painting and decorating, carpentry, French polishing, activities generally expected of a Maintenance Assistant
• Trained in and application of Preventative Maintenance
• Knowledge of appropriate hotel systems to support operational processes such as service optimisation tool (Quore/Hotsos/Knowcross) and the Building Management System
• Qualification in plumbing or electricity will be an advantage (IOSH qualified is highly desirable)

Just like no two Hotel Indigos are alike, we believe no two individuals are alike. Therefore, we offer our colleagues with a wide range of additional benefits to support you. By taking a confident step in your career and joining us, you can expect to receive….

• Financial security – Up to £45,000.00 per annum, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join a Hotel company where you can be your authentic self, unite a shared passion for local discoveryand celebrate your creative and fun-loving nature….click apply today to see where this adventure could take you!

Y ou must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.