Head of Event Operations – Stadia & Festivals

FGH Security; Manchester; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Instant access to wages: draw up to 50

Company Car and Car Allowance where役

CPD budget and funded

Enhanced holiday scheme linked to senr

Discounts in high street retailers, Gy

Access to financial guidance

Training and progression opportunities

Varied deployments across multiple dep

ACS Accredited

MIND Employer

Real Living Wage Employer

Job summary

FGH Security is seeking an Operations Manager to oversee the deployment of security and stewards for events, stadia, and festival portfolios. Based from the North West, you will lead a team, ensure performance, and maintain high client satisfaction across multiple locations.

You will act as the primary contact for customers, report to the Head of Events & Festivals, and manage deployments with careful attention to budgets, safety, and compliance.

Qualifications

• Experience in security management or events operations.
• 5 years of management experience, preferably in operations or account management.
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools and quick adaptability.

Responsibilities

• Oversee all aspects of operational management.
• Lead and support your team to meet performance goals and KPIs.
• Produce technical deployment plans and documentation such as Security Operational Plan, Crowd Management Plans, Risk Assessments, Assignment Instructions, briefings and SOP's etc.
• Maintain strong client relationships through regular meetings and exceptional account management.
• Monitor and report on KPIs to track the team's performance and quality of service.
• Set clear goals for the team and ensure high standards are maintained.
• Review and respond to incidents.
• Provide oversight on P&L management.

Skills

Communication skills

Interpersonal skills

Organised

Software proficiency

Education

SIA Door Supervision Licence

Driving Licence

L5 Crowd Management

L4 Spectator Safety

H&S competency

Job description

FGH Security is seeking an Operations Manager to oversee the deployment of security and stewards for events, stadia, and festival portfolios. Based from the North West, you will lead a team, ensure performance, and maintain high client satisfaction across multiple locations.

You will act as the primary contact for customers, report to the Head of Events & Festivals, and manage deployments with careful attention to budgets, safety, and compliance.