Head of Event Operations - National Theatre

Compass Group UK & Ireland; London; On-site; GBP 50,000; Full time

Job description

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Job Introduction

Head of Event Operations- National Theatre

£50,000 per annum plus benefits

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leaders centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.

Purpose

As the Head of Event Operations, reporting directly to the Sales and Events Director, you will be responsible for overseeing the successful delivery of a wide range of internal and commercial events across multiple spaces within the iconic National Theatre. In this leadership role, you'll drive exceptional results across both quantitative and qualitative KPIs, ensuring the highest standards of service, product consistency, and operational efficiency. You will champion team growth and development, while also playing a key role in advancing our sustainability goals, including supporting our ambitious 2027 Net-Zero transition plan through mindful, impactful decisions. From financial management to operational excellence, your leadership will set the stage for unforgettable events that align with our values and mission.

Responsibilities

• Event Delivery - Oversee events, manage client communication, ensure compliance, and complete reporting.
• Team Management - Supervise staff, manage rotas, and lead training.
• Health & Safety - Conduct audits, update risk assessments, and oversee compliance.
• Equipment & Logistics - Maintain event equipment, coordinate logistics, and manage venue upkeep.
• Financial Oversight - Control labor costs, stocktakes, and event P&L.
• Stakeholder Management - Build relationships with partners, suppliers, and internal teams.
• Additional Support - Assist sales, drive revenue, and promote sustainability.

Requirements

• Experience: Proven senior-level event management experience, preferably in cultural venues or hospitality.
• Leadership: Strong leadership skills to inspire and develop teams while collaborating with cross-functional partners.
• Organisation: Exceptional attention to detail and organisational skills to manage logistics, staffing, and suppliers.
• Flexibility: Able to adapt and manage multiple events with agility, adjusting hours as needed.
• Safety & Compliance: Knowledge of health and safety regulations, ensuring a secure and compliant environment.
• Financial Acumen: Experience managing budgets, including labour and stock control, to ensure financial success.
• Innovation: A forward-thinker, always looking to improve processes and stay ahead of trends.

Benefits

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
• Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)
• Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)
• VIP last-minute O2 show tickets (subject to availability)
• Discounted onsite parking (£4/day)