Head of Event Operations

Salary circa £65-80,000+ Bonus + Benefits

My client is a global leader with over 10,000+ employees & multiple offices around the globe specialising in delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. Through the outsourcing of their growing Events division, they are now looking for an experienced Head of Event Operations to take over ownership of the events side reporting into the Managing Director whilst managing 2 Senior Event Managers.

Required Expertise:

• Minimum 8 years of events experience
• Experience of working in high-pressure environments
• Management of Event Managers
• Experience with Expo style events delivery
• Track record of delivering events under budget and in profit
• Excellent customer care skills
• Ability to work on multiple projects at the same time
• Must be willing to travel (international travel to be expected)

Key Job Responsibilities:

• Manage & oversee the team of event managers across all aspects including:
• On-site delivery and management
• Sponsor management & liaison with Customer Success team
• Cost reconciliation & budget management
• Planning of menus & room set up
• Ensure attendee lists, delegate and speaker badges are complete and accurate
• Ensure all A/V equipment is in place
• Quality control checks on all aspects including venue, room set up, A/V & catering
• Enthusiastic self-starter with excellent initiative, strong work ethic and ‘can do’ attitude
• Confident and effective communicator, with an ability to quickly create rapport and build relationships
• Fierce negotiator and cost controller with a keen understanding of the commercial nature of our business
• Exceptional organisational and time management skills; able to balance multiple tasks, effectively prioritise and meet deadlines
• Calm under pressure and able to think quickly and rationally when confronted with any type of challenge
• Outstanding customer service skills; able to effectively build relationships, manage expectations and maintain a laser-like focus on delivery at all times