Head of ER and HR Continuous Improvement

Culina Group; Lutterworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

Culina Group seeks a Head of ER & HR Continuous Improvement to lead the Employee Relations agenda across the Ambient division. This role focuses on fostering a positive work environment, managing complex ER matters, and implementing continuous improvement strategies. You will collaborate closely with HR teams and legal advisers to ensure best practices are followed, while also providing insights and training to enhance operational HR matters.

Benefits

Annual Leave of 25 days plus bank holidays

Company Bonus scheme based on goal achievements

Private Medical Cover through Bupa

Company Car or Car Allowance

Pension scheme with 5% employee and 8% employer contributions

Life Assurance of x4 annual salary

Wellness services via Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition programs

Access to over 50 retailer discounts

Qualifications

• Extensive experience in employee relations and expertise in managing/supporting complex cases.
• Exceptional interpersonal and communication skills, with the ability to build trust.
• Strong problem-solving and decision-making skills, particularly in high-pressure situations.

Responsibilities

• Act as a trusted advisor to Ambient HR teams on ER matters.
• Manage processing of all ACAS conciliation claims and ET claims.
• Develop initiatives to build a positive ER culture across the division.

Skills

Employment Law Knowledge

Interpersonal Skills

Problem Solving

Negotiation Skills

Communication Skills

Education

CIPD Qualification

Tools

HR Systems

Data Analytics Tools

Job description

Company Description

Culina group are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector.

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description

Joining Culina Group as Head of ER & HR Continuous Improvement, you will be responsible for developing and leading the ER agenda across the Ambient division to foster a positive, productive, engaging and compliant working environment for colleagues.

This role provides leadership on complex ER matters, ensures consistent application of policies and practices, and supports the business in maintaining strong employer-colleague relationships aligned with company values and objectives. The role is also accountable for sponsoring a programme of continuous improvement across all aspects of operational HR matters, for the whole Division, as part of the strategic drive for greater line manager accountability.

Key Duties

• Act as a trusted advisor to Ambient HR teams on ER matters, providing guidance on policy, best practice and legal compliance, ensuring consistency of approach and timeliness of resolution across the Ambient Division
• Ensure all casework documentation is of high quality to minimise risk, is compliant with Company policies and is in line with the consistent format agreed for the Ambient division
• Maintain documentation templates that are up to date, fit for purpose and compliant with Company policies and with the support of the Ambient HR teams, ensure they are used consistently by all managers
• Manage the processing of all ACAS conciliation claims and ET claims for the division, drawing on support from the Ambient HR teams and Group legal advisers as needed, to submit responses, prepare bundles and lead any negotiations for settlement through relevant business stakeholders, to achieve the lowest cost
• Partner with Group legal advisers to understand ways to mitigate risk for the business and proactively develop and deliver updates / learning material to share knowledge and best practice across the division
• Direct an on-going programme of KPI metrics and casework trend analysis, along with root cause analysis, and ensure regular reporting to the Ambient HR teams
• Develop and drive initiatives to build a positive ER culture across the division, in line with the HR Strategy for the Ambient division, including promotion of benefits, wellbeing and engagement initiatives
• Partner with Group legal advisers to understand ways to mitigate risk for the business and proactively develop and deliver updates / learning material to share knowledge and best practice regarding industry trends and legislation changes, across the division
• Liaise with the Head of L&D to develop the training agenda for managers and HR teams on ER topics, to address knowledge and capability gaps as well as issues with inconsistency of approach
• Work collaboratively with other Heads of ER across the Group to share best practice and work towards greater consistency of approach, documentation and policy application across the Group
• Take the lead on developing a culture of continuous improvement within the Ambient HR teams, across all relevant activities and processes, sponsoring greater consistency and developing an effective method for capturing and recognising successes and any associated benefits in efficiency / cost reduction
• Support and advise on change management initiatives within the Ambient division, ensuring the approach followed is legally compliant, fair and in the best interests of both the individuals and the business

Qualifications

• Deep knowledge of employment law, regulations, and best practices
• Extensive experience in employee relations and expertise in managing / supporting complex cases
• Understanding of HR systems and data analytics tools for tracking and reporting ER metrics
• Exceptional interpersonal and communication skills, with the ability to build trust and influence
• Strong problem-solving and decision-making skills, particularly in high-pressure situations
• Solid negotiation skills and comfortable with handling conflict effectively
• A high drive for fairness with the ability to balance business needs with colleague advocacy
• High level of discretion and integrity in handling sensitive matters
• Strong written skills with a high attention to detail
• A passion for continuous improvement, with proven experience of success
• CIPD qualification

Additional Information

As part of our drive to make Culina Group a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave- Competitive holiday entitlement of 25 days plus the bank holidays
• Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
• Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Company Car or Car Allowance
• Pension scheme –we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 8% employer
• Life Assurance- x4 your annual salary
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

• If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!