Head of Engineering (Service)

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 124,000 - 147,000; Full time

Job summary

Join Lloyds Banking Group as the Head of Engineering for the Service & Run Lab. This leadership role focuses on ensuring safe and secure payment services, overseeing multiple teams in a thriving hybrid work environment. You'll drive service management strategies, resilience, and technical transformation while developing high-performing teams to meet customer needs.

Benefits

Generous pension contribution of up to 15%

Annual bonus based on Group performance

Flexible working options including hybrid and job share

30 days holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Discounted shopping benefits

Qualifications

• Extensive experience in engineering leadership and IT service management.
• Strong strategic vision for technology transformation.
• Expertise in managing risks, including cyber security.

Responsibilities

• Lead service protection and recovery teams ensuring 24/7 service compliance.
• Develop IT service management strategies aligned with organizational goals.
• Govern change in payments technology environment effectively.

Skills

Engineering Leadership

Service Management

Team Development

Technical Leadership

Education

Degree in Engineering or related field

Job description

End Date

Tuesday 10 June 2025

Salary Range

£124,653 - £146,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Head of Engineering for the Service & Run Lab

SALARY: £121,023-142,380 per annum

LOCATION: Edinburgh or London

HOURS: Full-time – 35 hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh or London office.

ABOUT THIS OPPORTUNITY…

A fantastic opportunity has arisen for a Head of Engineering within the Payments Services Platform at Lloyds Banking Group, to head up our Service and Run Lab, and lead the core service protection and recovery teams which operate 24hrs a day 365 days a year. This is an essential role ensuring we are providing safe, secure and compliant payments services to our customers and clients. Given the enterprise nature of Payments, this role is critical and therefore involves broader responsibilities across the wider Platform and Group.

WHAT YOU’LL DO…

• Service Protection and Recovery: Leading core service protection and recovery teams that operate 24/7, ensuring the provision of safe, secure, and compliant payment services to customers and clients

• Operational Resilience: Influencing the technical landscape for the future and driving forward the agenda of operational resilience, resilience by design, incident prevention, detection, and management

• Service Management: Developing and implementing IT service management strategies aligned with the overall objectives of the organisation. This includes maintaining service across the payments estate and ensuring teams deliver changes safely with service protection and resilience at the heart of everything

• Collaboration and Leadership: Playing a key role in broader responsibilities across the wider platform and group, influencing technical decisions, and driving transformative change

• Change Governance: Governing change effectively within the payments technology environment, ensuring that all changes are aligned with strategic initiatives, industry standards and planned and managed with the upmost quality in order to protect service.

This is a great opportunity for an established and well-seasoned leader in service who enjoys a challenge, taking on large-scope transformative change and understands the impact of working for a Group supporting its customers and critical UK payments infrastructure.

ABOUT US…

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

WHAT YOU’LL NEED…

To be considered for and successful in this role, you will need to be able to demonstrate the below:

Strong Engineering Leadership experience:

• Extensive engineering leadership experience, providing oversight and technical leadership across multiple teams, ensuring service protection and continuous delivery at pace for customers and clients.

• Visionary leader advocating for technology transformation and developing strategic solutions to long-term business needs by anticipating complex issues and opportunities.

• Represented IT service management at a senior level, engaging key stakeholders, overseeing IT services delivery, ensuring high availability, performance, and stakeholder satisfaction.

• Defined, documented, and continuously improved IT service management processes, managing risks including cyber security, and implementing continuous improvement in IT service delivery for efficient change management.

• Represent the IT service management function at a senior level, engaging key stakeholders to understand their needs and address their concerns.

Team Development, Mentoring, Coaching:

• Successful in building a high-performing team culture and in recognising and coaching talent.

• A passion for team development; allowing colleagues to develop in different/new technologies and mature in ways of working, resulting in a successful team.

• The ability to inspire delivery whilst encouraging simplicity and developing confidence and trust across the teams you lead.

And any experience of these would be really useful:

• Previous experience within engineering in payments and/or within financial services would be advantageous but not essential

ABOUT WORKING FOR US…

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

WE ALSO OFFER A WIDE-RANGING BENEFITS PACKAGE, WHICH INCLUDES...

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.