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Head of Engineering
Job Title: Head of Engineering
Salary: To £95,000 plus excellent package
Location: Walsall, West Midlands UK
Hours: 37.5 hours per week
Join Our client as Head of Engineering to lead and inspire a global team of over 60 engineers across the UK and India. Shape the technical vision, drive innovation with AI-powered solutions, and design scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery, and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals.
If you're passionate about emerging technologies and fostering a culture of excellence, this role offers a great opportunity.
Who they are
They are a leading provider of outsourced customer service solutions and software, committed to delivering outstanding results and fostering innovation and growth.
The Role
Key Responsibilities
- Define and implement the technical vision, ensuring alignment with business objectives and industry trends
- Design and oversee scalable, secure architectures for Salesforce-based solutions
- Build and lead a high-performing engineering team of 60+ across UK and India
- Manage product and technical roadmap delivery following SDLC and Agile processes
- Champion modern engineering practices including Agile, CI/CD, automated testing, and DevSecOps
- Manage budgets for tools and personnel within the engineering estate
- Drive research and adoption of AI-powered solutions and emerging technologies
- Collaborate with product management, customer service, and leadership teams
- Ensure governance, security, regulatory, and quality standards are met
- Identify and recommend external partners for technology delivery
What You’ll Need
Experience
- Managing international Software Development and Testing teams, ideally within Salesforce
- Expertise in Salesforce development, architecture, and ecosystem
- Knowledge of scalable SaaS architectures, API design, and cloud-native tech
- Experience leading and scaling engineering teams in agile environments
- Developing standards and process improvements
- Monitoring and managing software development activities
- Excellent communication and stakeholder management skills
Skills
- Salesforce development and ecosystem
- Relevant qualifications (Prince2, PMBoK, AgilePM)
- ScrumMaster or Product Owner experience
- Exposure to Agile DSDM or Scrum
Characteristics
- Strategic thinker with industry trend awareness
- Innovative and curious about new technologies
- Resilient and adaptable in fast-paced environments
- Collaborative and influential across teams
- Detail-oriented and execution-focused
Qualifications
- Degree or relevant experience
What You’ll Get in Return
- £95,000 plus benefits including pension, hybrid work, holidays, healthcare, discounts, well-being programs, onsite gym