Head of Engineering and Network Maintenance

JR United Kingdom; Hessle; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Hessle is seeking a Head of Engineering and Network Maintenance. This senior leadership role is crucial for delivering exceptional customer service and overseeing installation and maintenance processes. Candidates should have extensive experience in managing engineering teams and telecommunications operations.

Benefits

Enhanced Family leave

Health insurance

Referral rewards programme

Salary sacrifice pension scheme

Enhanced annual leave

Qualifications

• Experience leading multiple teams in telecommunications.
• Proficiency in service improvement strategies.
• Understanding of broadband network architecture and maintenance.

Responsibilities

• Manage engineering budget and ensure completion of installations.
• Implement a network maintenance programme for service stability.
• Drive efficiencies through process development.

Skills

Leadership

Analytical skills

Stakeholder management

Organizational skills

Job description

Social network you want to login/join with:

Head of Engineering and Network Maintenance, hessle

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Client:

MS3 Networks Limited

Location:

hessle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Title: Head of Engineering and Network Maintenance

Reporting to: Operations Director

Work Style: Site / Office - applicants to be within a 1-hour travel window please

Sector leading benefits:

• Enhanced Family leave
• Critical illness cover
• Health insurance
• Life assurance
• Referral rewards programme
• Salary sacrifice pension scheme
• Enhanced annual leave
• Cycle to work
• E vehicle leasing
• EAP

The Role:

In this senior leadership role, you will ensure the installations and engineering department deliver to budget as well as set and meet KPIs to drive an exceptional customer experience.

The Head of Engineering and Network Maintenance will also be responsible for the end-to-end customer installation process, management of active network faults, and a network maintenance programme to ensure service stability across our active customer base.

• Lead the Engineering and pre-enablement teams focusing on first-time installation
• Implement a network maintenance programme to ensure 99% network stability
• Manage operational and commercial aspects of third-party installation contracts within CPPC budget, monitoring and driving continuous improvement
• Ensure business installations are completed within design and scope
• Oversee Openreach and KCOM PIA processes, ensuring compliance with guidelines
• Manage third-party strike claims appropriately
• Provide on-call and out-of-hours support across the team
• Drive efficiencies through system and process development, collaborating with internal development teams
• Work with Service Desk to manage faults, delays, and onboarding issues
• Report on KPIs and produce MI reports to evaluate performance
• Ensure the engineering team works within H&S guidelines and maintains necessary accreditation
• Create a motivated and engaged engineering and installations team
• Recruit, coach, and develop colleagues aligned with business needs and personal growth
• Participate as a member of the Senior Leadership Team to drive business improvements
• Lead engineers in installation, fault management, and network maintenance tasks
• Manage engineering budget to meet business forecasts
• Collaborate with wholesale partners to support order intake and customer support
• Serve as a key escalation point for customers and wholesale partners

About you:

• Experience leading multiple teams in a senior leadership role within telecommunications
• Experience implementing service improvement strategies
• Ability to manage stakeholder relationships effectively
• Proficiency in analysis and departmental representation at senior management levels
• Analytical skills to troubleshoot and resolve issues
• Understanding of broadband network architecture and maintenance
• Knowledge of civils and FTT installations
• Awareness of H&S industry requirements
• Strong organizational and time management skills
• Customer-centric approach

Join a passionate team dedicated to putting customers first and delivering excellent results.

About us:

MS3 is a fibre network operator based in Kingston-Upon-Hull, planning to pass over 500,000 premises with full fibre. As a wholesale provider, MS3 enables ISPs to offer up to 10Gb connections, expanding across Hull and other regional locations. MS3 Networks is a Disability Confident Company.

Please note MS3 Networks does not accept third-party applications. Unsolicited submissions will be considered outside our policy, and MS3 will not be liable for payments for candidates submitted against our wishes.

MS3 is committed to equality of opportunity and encourages applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage and civil partnership status.