Head of Engagement, EMEA

TetraScience; London; Remote; GBP 60,000 - 120,000; Full time

Job summary

An established industry player is seeking an elite engagement leader to oversee the EMEA region. In this pivotal role, you will lead a high-performance team, ensuring customer satisfaction and driving successful implementations in the Life Sciences sector. You will collaborate with various departments to enhance customer value and navigate the complexities of the industry. This role demands a results-driven individual with extensive experience in delivery leadership and a passion for fostering team success. Join a company that is at the forefront of the Scientific AI revolution, where your contributions will shape the future of life sciences.

Benefits

Competitive Salary

Equity in a fast-growing company

Generous paid time off (PTO)

Flexible working arrangements

Qualifications

• 10+ years in delivery leadership roles within Life Sciences software.
• 5+ years in management consulting with a proven track record.

Responsibilities

• Develop and execute delivery strategies for high customer satisfaction.
• Collaborate with Sales leadership to pursue new business opportunities.

Skills

Delivery Leadership

Customer Centricity

Team Building

Analytical Skills

Emotional Intelligence

Change Management

Job description

3 weeks ago Be among the first 25 applicants

Who We Are
TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes.

TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships.

In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you.

It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily.

Who You Are
TetraScience is hiring an elite engagement leader to oversee the EMEA region. All engagement directors and program managers will report to you. You will collaborate with your counterparts to drive successful delivery of value for all EMEA implementations, ensure renewals, and assist in expansions.

As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results-driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base.

You are a customer centric and see-around-the-corner individual with a passion for delivering value while navigating customer hierarchy within the high-inertia Life Sciences industry.

You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high-performing delivery or engagement teams.

You will have demonstrable experience in managing the critical activities of your teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a player-coach and not a spectator. You will be a forward-deployed captain.

For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to be a siloed people manager. It will require extreme self-discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry.

What You Will Do

• Develop and execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
• Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments
• Aligning to the renewal strategy, you will collaborate with Sales leadership and Account Executives to define and implement account-specific plans to achieve sales objectives
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
• Manage renewal forecasting and reporting and regularly update senior leadership on progress toward targets
• Build and manage a high-performance delivery team, setting clear targets and objectives to ensure individual and team success
• Lead by example and coach your team to develop in their careers and inspire your team to do the best work of their life
• Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively
• Travel to customer locations 5-20% monthly, dependent on account and team needs

Requirements

What You Have Done

• 10+ years in delivery leadership roles within the Life Sciences software and data market
• 5+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 100 bio/pharma cohort (not biotech alone)
• Delivered complex enterprise deals - $ millions to tens of millions in ARR per deal
• Expanded customer land deals on a regular basis - $ hundreds of thousands to millions in ACV
• Created the highest performing teams in your orgs
• Evidenced strong leadership skills while navigating difficult periods with your team
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast-paced, team environment

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work

We are not currently providing visa sponsorship for this position

Seniority level

Executive

Employment type

Full-time

Job function

Business Development and Sales

Industries

IT Services and IT Consulting