Head of Employee Experience and HR Operations

Legal & General; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm is seeking a Head of Employee Experience and HR Operations in Cardiff. This role involves shaping employee experiences and transforming HR service delivery. The ideal candidate will have proven HR leadership skills and a passion for innovation and operational excellence. A competitive salary and benefits package are offered, including flexible working and a supportive culture.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Healthcare Plan

At least 25 days holiday

Participation in electric car scheme

Qualifications

• Proven experience in senior HR leadership roles, ideally with a global remit.
• Strong track record of digital transformation using AI and automation.
• Commitment to delivering fair, consistent, and high-quality employee outcomes.

Responsibilities

• Leading global strategy for employee experience and MyHR services.
• Championing a human-centred approach to employee experiences.
• Oversight of payroll services across multiple regions.

Skills

Experience in senior HR leadership roles

Knowledge of employee experience design

Digital transformation using AI

Stakeholder engagement skills

Strategic thinking

Tools

Oracle

Workday

ServiceNow

Job description

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Head of Employee Experience and HR Operations, Cardiff

Client:

Legal & General

Location:

Cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

6a074f890bd1

Job Views:

24

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Job Description

We’re recruiting for a Head of Employee Experience and HR Operations to join us. We’re offering a competitive base salary, 12% car allowance, and a generous benefits package. You’ll play a pivotal role in shaping how our people experience work—leading enterprise-wide HR service delivery, driving innovation, and ensuring every colleague feels supported, empowered, and valued.

This is a unique opportunity to lead a high-performing team and transform the way we deliver employee services. If you’re passionate about people, technology, and operational excellence, we’d love to hear from you.

What you’ll be doing:

• Leading the global strategy for employee experience, product design, and MyHR services
• Championing a human-centred approach to employee and line manager experiences
• Overseeing UK MyHR operations and driving global service excellence
• Delivering accurate, timely, and compliant payroll services across multiple regions
• Embedding automation, AI, and analytics to enhance service delivery and reduce cost
• Managing supplier relationships and ensuring robust risk and compliance controls
• Building and mentoring a diverse, high-performing team
• Driving continuous improvement through feedback, data, and innovation

Qualifications - Who we’re looking for:

• Proven experience in senior HR leadership roles, ideally with a global remit
• Deep knowledge of employee experience design, shared services, and payroll
• Strong track record of digital transformation using AI and automation
• Experience with HR technologies such as Oracle, Workday, or ServiceNow
• Excellent stakeholder engagement and influencing skills
• Strategic thinker with strong commercial and operational acumen
• Inclusive leader who fosters collaboration, innovation, and growth
• Commitment to delivering fair, consistent, and high-quality employee outcomes

We offer a comprehensive benefits package, including:

• Participation in our annual performance-related bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (for permanent employees)
• At least 25 days holiday, plus public holidays, increasing after 2 years’ service, with holiday buy/sell options
• Competitive family leave
• Participation in our electric car scheme via salary sacrifice
• Discounts on products and at various stores
• Modern, wellbeing-focused office spaces designed for collaboration

Additional Information:

At L&G, we believe in generating positive returns while building a better future. We foster an inclusive culture, support flexible working, and value diverse backgrounds and perspectives. We encourage potential applicants to focus on their strengths and potential, even if they don’t meet every criterion listed.