Head of EMEA Customer Success Managers

Google; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Customer Success Manager in London. This role will involve leading a team, driving customer satisfaction, and developing strategies for client engagement. The ideal candidate will have a strong background in customer development and people management, with a commitment to delivering impactful customer outcomes.

Qualifications

• 10 years of customer-facing experience in driving customer development.
• 4 years of experience in people management.
• Experience transforming legacy systems into digital solutions.

Responsibilities

• Lead a team and set priorities to support organizational goals.
• Drive adoption of Google Cloud and maintain customer relationships.
• Guide IT executives through organizational changes and manage overall customer health.

Skills

Customer Development

People Management

Relationship Building

Strategic Planning

Education

Bachelor’s degree

Master's degree in Management, Technical or Engineering

Job description

Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: London, UK.

Remote location(s): United Kingdom.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of customer-facing experience, driving customer development programs.
• 4 years of people management experience.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  
  

Preferred qualifications:

• Master's degree in a Management, Technical or Engineering field.
• 7 years of experience managing teams across distributed geographical locations.
• Experience leading large enterprise organizations through a people, process and technology transformation of building and operating legacy, on-premise software to running full speed as a digital native in the public cloud.
• Ability to develop teams and provide leadership to both formal and indirect reports.
  
  

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of individuals; set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• Drive successful adoption of Google Cloud at key organizations and build/maintain relationships with stakeholders to understand customer’s business and develop strategic roadmaps. Develop and execute the regional customer success strategy, defining goals, KPIs, and scalable processes to ensure team is driving customer value and achieving key business objectives.
• Partner with customers, account teams, and executives to drive success and meet business objectives.
• Guide IT executives through organizational changes, manage overall health and success of the EMEA customers, ensure effective execution of success plans, managing risks, and delivering high-impact executive business reviews. Report on team performance, customer health, and overall state to EMEA senior leadership.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .