Head of Ecommerce

Dermalogica UK; Leatherhead; On-site; GBP 75,000; Full time

Job summary

A leading skincare brand is seeking a Head of Ecommerce to drive strategic growth in the UK and Ireland. This position involves full accountability for the ecommerce performance, managing a cross-functional team, and ensuring alignment with brand objectives. The ideal candidate will possess a strong background in ecommerce leadership, particularly within the beauty sector, and demonstrate innovation and a passion for user experience.

Benefits

Private Health Care

Life insurance

5% pension contribution

Birthday off work

Paid sick days

Monthly product allocation

30% off Unilever Prestige Brands

Access to Unilever Discounts

Growth and progression opportunities

Free office treats

Qualifications

• Proven experience in a senior ecommerce leadership role, preferably within beauty, health, or lifestyle DTC brands.
• Track record of delivering strong commercial results.
• Strong communication and influencing skills across departments.

Responsibilities

• Lead a cross-functional team responsible for ecommerce trading, customer acquisition, and site development.
• Develop and execute a growth-focused Ecommerce strategy with clear KPIs.
• Drive alignment with brand, education, supply chain, and finance teams to deliver a seamless ecommerce operation.

Skills

Data-driven trading

Collaboration

Commercial acumen

User experience

Innovation

Tools

Shopify+

Job description

Leatherhead

£75,000

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners.

Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.

Do you want to be part of our tribe? ……. Keep reading!

As Head of Ecommerce, you’ll sit at the heart of our mission to change lives through skin confidence.

Reporting to the Associate Digital Director, the role has full ownership and accountability for our ecommerce DTC strategy and performance in the UK & Ireland. This exciting position will drive commercial success through strategic leadership, innovation, and operational excellence. Ensuring we deliver growth while authentically showcasing our skin health expertise.

The successful candidate will lead a cross-functional team responsible for trading, customer acquisition, site development, CRO, CX and content optimisation. With a strong commercial acumen and a collaborative mindset, you will partner closely with internal departments and external agencies to deliver outstanding customer journeys, consistent brand representation, and share digital learnings with the wider business.

We’re looking for a visionary, data-driven leader to take our ecommerce to the next level. If you’re passionate for digital innovation, developing others, and shaping the future of our DTC - we want to hear from you

The responsibilities of the Head of Ecommerce…. Could this be you?

Strategic Ownership of the ecommerce channel P&L across UK & IE, accountable for revenue growth, new customer acquisition, and bottom-line profitability.

• Lead and develop direct reports across Ecommerce Trading and CRO Management — setting clear objectives, fostering agility, and ensuring alignment with wider business goals.
• Develop and execute a growth-focused Ecommerce strategy with clear KPIs and prioritised roadmaps across content, trading, technology, conversion and experience.
• Drive a customer-first approach to online journeys, blending data insight, SEO, UX, CRO, and brand storytelling to ensure the site represents our values and delivers educational excellence.
• Own the development roadmap for continuous ecommerce improvement, collaborating with internal and external partners on new features, platform enhancements and personalisation opportunities.
• Work closely with the media agency and internal digital teams to manage performance and spends across Paid Search, SEO, affiliate marketing, also liaising with the CRM team.
• Ensure site content, campaign execution and product merchandising is commercially effective, brand-aligned and supports cross-functional objectives.
• Oversee and optimise performance reporting, working closely with the wider team to deliver clear insight into commercial performance, digital KPIs, and strategic opportunities.
• Drive alignment with brand, education, supply chain, customer service and finance teams to deliver a seamless ecommerce operation and ensure goals are met cross-functionally.
• Champion innovation and continuous improvement, keeping pace with ecommerce trends, platform evolution (particularly Shopify+), and customer expectations.
  
  

Do you have the below skills?

Proven experience in a senior ecommerce leadership role, preferably within beauty, health, or lifestyle DTC brands.

• Hands-on experience with Shopify+ and managing ecommerce operations.
• Track record of delivering strong commercial results through data-driven trading and growth strategies.
• In-depth knowledge of conversion rate optimisation, SEO, CRM and acquisition channels.
• A collaborative, agile and proactive working style. A natural self-starter with a ‘can-do’ mindset.
• Ability to inspire and lead a team while managing multiple priorities at pace.
• Strong communication and influencing skills across departments and senior stakeholders.
• Passion for user experience, innovation and driving digital best practices.
  
  

What is in it for you?

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
  
  

At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.