Head of Ecommerce

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A fast-growth DTC sports brand in Essex is seeking a Head of Ecommerce to lead their digital strategy across four major markets. This pivotal role involves driving growth and enhancing customer experience through innovative strategies while managing a high-performing team. The ideal candidate will have substantial experience in a high-growth environment and be passionate about sports.

Qualifications

• 5+ years experience working in an Ecommerce role.
• Experience in a high-growth DTC scale up.
• Strong leadership skills with experience managing teams.

Responsibilities

• Lead the global digital strategy to enhance customer journeys across platforms.
• Grow and manage a high-performing Ecommerce team.
• Drive SEO and user experience enhancements to optimise site performance.

Skills

Leadership

Strategic mindset

Data analysis

SEO performance

Customer experience enhancement

Tools

Magento 2 / Adobe Commerce

Job description

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We are working with a fast-growth DTC sports brand in Essex to help them hire for a newly created role on their team, a Head of Ecommerce. The brand has experienced rapid growth over the last 2 years and there is a strong DTC push with over 40% of their overall sales being through Amazon & via their website.

As Head of Ecommerce, you will spearhead their global DTC strategy across 4 major markets - UK, Germany, Japan & US, taking the brand to the next level. There will be a focus on strategic leadership, enhancing the customer journey & user experience as well as introducing loyalty/subscription programmes.

What You’ll Do:

• Lead and define the global digital strategy to accelerate growth, championing a seamless and engaging customer journey across all platforms.
• Build, develop, and grow a high-performing team
• Oversee a robust programme of UX enhancements and A/B testing to continuously optimise site performance.
• Drive SEO performance with technical enhancements and strategic content initiatives to maximise traffic and conversions.
• Boost customer lifetime value (LTV) through innovative loyalty programs, subscriptions, and personalised experiences.
• Own the commercial performance of all websites, leading campaigns and promotions that captivate and convert.
• Analyse data and uncover growth opportunities, translating insights into clear, actionable strategies.
• Collaborate closely with cross-functional teams including Marketing, Design, Operations, and Finance to elevate the digital experience.

What You’ll Bring:

• 5+ years experience working in an Ecommerce role
• Experience working in a high-growth DTC scale up
• A strategic mindset with a hands-on approach
• Strong leadership skills with experience managing and growing teams
• Experience managing multi-territory websites; familiarity with Magento 2 / Adobe Commerce is a plus
• Track record in managing global or localised sites e.g German, US, Japan
• A passion for sports or competitive products is a bonus!