Head of E-Commerce

Jewells; London; On-site; GBP 40,000 - 80,000; Full time

Job description

London – Full-Time / Onsite

Who Are Jewells?

We’re redefining casual luxury in the jewellery world, blending modern, trend-driven design with premium craftsmanship. Headquartered in London, we cater to the style-conscious consumer who values timeless style and sustainability. As a fast-growing global brand due to launch in early 2025, we’re on an exciting journey of expansion and are looking for a Head ofE-Commerceto join our team.

If you’re passionate about delivering exceptional online experiences, driving growth, and thriving in a fast-paced, innovative environment, we’d love to hear from you. This is your chance to play a pivotal role in shaping the digital future of a global jewellery brand.

What you'll do:

We’re seeking a hands-on Head ofE-Commerce to own and elevate our e-commerce platform, driving user experience, conversion, and profitability. You’ll take charge of the online customer journey, ensuring it reflects the luxury, elegance, and sophistication of our brand.

Website Management

• Manage and merchandise the website, aligning product displays with stock availability and performance.
• Monitor trends and analyse sales data to identify opportunities for optimisation and revenue growth.
• Use Google Analytics and Shopify to track site performance and customer behaviour.
• Plan promotional activities and execute them with cross-functional teams.
• Own the website roadmap, focusing on conversion rate optimisation (CRO).

Digital Marketing

• Collaborate with the content and creative teams to execute impactful campaigns.
• Optimise third-party product feeds for platforms like Google Shopping.
• Work alongside the digital marketing team to manage PPC and paid media strategies.
• Stay ahead of e-commerce trends and the competitive landscape.

E-Commerce Calendar Execution

• Plan and implement the e-commerce calendar, coordinating launches, promotions, and seasonal campaigns with the Brand & Marketing Director.
• Collaborate with marketing, creative, and product teams to deliver seamless executions.
• Track performance metrics and refine strategies based on campaign insights.

Creative Oversight and Brand TOV

• Lead all web creative to ensure it aligns with our tone of voice (TOV) and aspirational aesthetic.
• Maintain consistency in luxury storytelling across banners, images, and copy.
• Partner with design teams to create captivating digital assets that reflect our brand identity.
• Use A/B testing to optimise visuals and copy, making data-driven decisions to enhance engagement.

Front-End Customer Experience

• Own and elevate the customer’s front-end experience, ensuring an elegant and intuitive shopping journey.
• Collaborate with UX/UI teams to implement best-in-class design practices that enhance usability and reflect luxury standards.
• Drive personalisation strategies using data insights, tailoring content and recommendations for a bespoke customer experience.
• Ensure the website delivers exceptional functionality and design across mobile and desktop platforms.

What you'll bring

• 5+ years of e-commerce management experience, preferably in luxury, jewellery, or fashion.
• A proven track record in improving front-end customer experiences and delivering successful e-commerce campaigns.
• Strong understanding of UX/UI principles and experience working with design and development teams.
• Creative flair with a deep appreciation for luxury aesthetics and an eye for detail.
• Proficiency with e-commerce platforms (Shopify) and analytics tools (Google Analytics).
• Exceptional project management skills and the ability to juggle multiple tasks in a fast-paced environment.
• Outstanding communication and collaboration abilities, with a passion for teamwork and innovation.

Why Us?

• Be part of a rapidly expanding global brand redefining luxury jewellery.
• Collaborate with a dynamic team of passionate individuals.
• Shape the future of a brand committed to sustainability, craftsmanship, and style.
• Enjoy a competitive salary and opportunities for professional growth.

At Jewells, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.