Head of Domestic Operations

CEVA Logistics; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Domestic Operations to lead their International Showfreight team in Birmingham. This role requires a strong operational leader with exceptional commercial experience in the freight forwarding or events industry. You will implement effective strategies to enhance client satisfaction and drive contract renewals. Join a forward-thinking company that values your professional growth and offers a rewarding benefits package, including competitive leave and employee discounts. If you are ready to take on a challenging role that impacts clients globally, this is the opportunity for you.

Benefits

Competitive annual leave

Pension and life assurance

Employee benefits platform

Discounts on gym memberships

Money off vouchers for retail and travel

Qualifications

• Strong operational leader with experience in freight forwarding or events.
• Proven track record in managing client portfolios and budgets.

Responsibilities

• Design and manage client portfolios, ensuring performance and budget alignment.
• Lead a diverse team, promoting high performance and continuous improvement.

Skills

Operational Leadership

Client Relationship Management

Budget Management

Strategic Planning

Negotiation Skills

Education

Bachelor's Degree in Business or related field

Job description

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YOUR ROLE

Our award-winning International Showfreight team based at the NEC Birmingham have an exciting opportunity for a dynamic and forward-thinking Head of Domestic Operations to join their fascinating and unique operational team.

This amazing opportunity calls for a strong leader who has exceptional commercial and operational experience where you will implement effective operational strategies to meet client requirements and deliver seamless exhibitions and events.

WHAT ARE YOU GOING TO DO?

Reporting into the Regional Domestic Operations Director you will be responsible for the design, implementation and management of client portfolios, providing regular reviews and reports to senior management focusing on client performance, forecasting and initial budgets spend, ensuring budget alignment, mitigating possible risks and identifying cost save initiatives. You will maintain an excellent working relationship with internal contract management teams, ensuring client issues are resolved, constantly reviewing client performance where you will ensure contract targets are achieved. You will be the key contact for new and existing organisers and clients, maintaining customer satisfaction and embedding effective communication plans where you will present business proposals, driving contract development and renewal conversations.

You will lead a diverse team embedding a culture of high performance, continuous improvement and engagement, identifying opportunities for training and development, empowering individuals to meet operational and individual goals and team objectives. You will be an advocate for health, safety and wellbeing, ensuring teams maintain and operate safely at live events and exhibitions addressing issues and implementing corrective actions.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will be a strong operational leader with excellent commercial and operational experience, ideally within the freight forwarding, events or exhibitions industry. You will have proven experience of developing effective client relationships, skilled in managing multiple clients across a diverse portfolio and be practiced in budget management, strategic planning, and change initiatives.

It goes without saying that you will be natural communicator, negotiator, influencer and problem solver, skilled in preparing and presenting business reviews with the ability to identify and execute new business opportunities.

Due to the nature of the team and role, the Head of Domestic Operations will collaborate with organiser’s and clients around the globe, therefore this role requires flexibility when operating in different time zones and travelling to different locations.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Supply Chain, and Distribution

• Industries

  Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

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