Head of Digital Portfolio & AI-Driven Delivery

Stott and May Inc.; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Bonus program

Private members club

Job summary

Stott and May Inc. in London is seeking a Head of Development & Digital Portfolio to lead its digital product portfolio, development capability and technology integrations.

The role combines digital product leadership with SaaS vendor management, technical oversight and people management to shape and deliver the digital roadmap, ensuring security, governance and an excellent member experience.

Qualifications

• Significant experience in digital product management, development leadership or digital delivery, typically 7+ years.
• Proven experience managing a portfolio of live digital products and leading development or product professionals.
• Strong experience owning SaaS vendor relationships, including commercial negotiations, SLAs, renewals, roadmaps and escalations.
• Demonstrable people management experience, including developing technical talent and establishing engineering standards.
• Strong technical understanding of modern web technologies, APIs, system integrations and software delivery.
• Experience overseeing integrations across multiple SaaS platforms and bespoke applications.
• Commercial acumen, including budget ownership, business case development and investment prioritisation.
• Understanding of modern product development practices, agile delivery, user research and data-driven decision-making.
• Existing exposure to AI, including an understanding of potential business applications, productivity tools and responsible adoption.
• Confidence engaging with senior stakeholders and coordinating delivery across multiple departments.
• Strong awareness of data privacy, security, governance and compliance requirements.

Responsibilities

• Define and maintain the digital product roadmap, ensuring alignment with business strategy, commercial objectives and member experience.
• Establish prioritisation frameworks, governance processes and investment cases for new and existing products.
• Monitor portfolio performance through KPIs covering adoption, engagement, operational impact and total cost of ownership.
• Identify opportunities to enhance existing platforms and introduce new digital capabilities where appropriate.
• Own relationships with SaaS providers across membership, finance, HR, hospitality, leisure and operational systems.
• Lead vendor reviews, contract negotiations, renewals, escalations and roadmap discussions.
• Ensure service-level agreements, data processing agreements and commercial terms remain fit for purpose.
• Maximise value from existing platforms and lead procurement and onboarding when new solutions are required.
• Manage third-party delivery partners, ensuring services meet agreed standards and business requirements.
• Line manage the in-house CRM and API Developer, providing technical direction, performance management and professional development.
• Establish standards for code quality, documentation, integration design and change control.
• Oversee the delivery of integrations between SaaS platforms and bespoke systems.
• Champion API-first approaches and maintain a coherent integration architecture in collaboration with the wider technology leadership team.
• Coordinate in-house, vendor-led and hybrid delivery to ensure projects are appropriately planned, resourced and executed.
• Champion the member perspective across product, platform and vendor decisions.
• Work with departmental heads to understand business needs and identify opportunities for digital improvement.
• Oversee user research, feedback and usability testing to ensure digital products deliver a consistent, high-quality experience.
• Ensure digital touchpoints reflect the organisation’s brand, values and expectations around discretion and personal service.
• Manage the digital product portfolio budget and associated SaaS expenditure alongside senior technology leadership.
• Develop business cases and investment proposals for digital initiatives.
• Identify opportunities to increase revenue, improve operational efficiency, reduce friction and rationalise overlapping systems.
• Report on portfolio performance, vendor effectiveness, risks and opportunities to senior stakeholders and governance groups.
• Ensure digital products and vendor arrangements meet requirements for data privacy, security and regulatory compliance, including UK GDPR.
• Contribute to information security, business continuity and AI governance initiatives.
• Identify potential applications for AI and productivity tools across digital products and business operations.
• Support the responsible evaluation and adoption of AI, considering business value, data protection, security and governance requirements.
• Prepare clear recommendations and decision-ready papers for governance boards and senior stakeholders.

Skills

Digital product mgmt

Development leadership

SaaS vendor mgmt

People management

APIs & integrations

Budget ownership

AI governance

Tools

CRM systems

API platforms

Job description

Stott and May Inc. in London is seeking a Head of Development & Digital Portfolio to lead its digital product portfolio, development capability and technology integrations.

The role combines digital product leadership with SaaS vendor management, technical oversight and people management to shape and deliver the digital roadmap, ensuring security, governance and an excellent member experience.