Head of Department – Appointed Representatives

Financial Conduct Authority; London; On-site; GBP 130,000 - 175,000; Full time

Job summary

A leading regulatory body in the UK is seeking a Head of Department to oversee the Appointed Representatives sector. This role offers the opportunity to lead significant projects, influence strategic outcomes, and work closely with key stakeholders to ensure compliance and foster better financial practices. The successful candidate will join the Senior Leadership Team during a transformative period in financial regulation.

Benefits

30 days holiday per year plus bank holidays

Private healthcare with Bupa

Non-contributory Pension of at least 8%

Life assurance of eight times basic salary

Income protection

Qualifications

• Significant experience managing and influencing key stakeholders.
• Understanding of the Appointed Representative Regime and related business models.
• Strong communication skills, both written and oral.

Responsibilities

• Lead FCA AR strategy and deliver intervention strategies to protect consumers.
• Make decisions on complex regulatory issues, utilizing sound judgment.
• Engage with senior management of firms to improve customer outcomes.

Skills

Stakeholder management

Leadership

Strategic thinking

Problem solving

Interpersonal skills

Job description

Head of Department – Appointed Representatives

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Head of Department – Appointed Representatives

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About The FCA

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers.

About The FCA

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers.

We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit.

Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation.

The Role

This is an exciting opportunity for a Head of Department, to lead the Appointed Representatives (AR) Department in Supervision, Policy & Competition (SPC) division and the wider FCA approach to the regulation of ARs.

The department is based in the Insurance Directorate and the successful candidate will report to the Director of Insurance.

This is a Head of Department role that is both high profile and diverse. You will be responsible for implementing and shaping the FCA’s strategy for Principals and ARs, working closely with other supervision sector HoDs, Authorisations, Policy, Enforcement and other key internal stakeholders. The department comprises approximately 35 people split into three Case Teams, a Strategy and Engagement Team and a Data Team, undertaking a broad range of proactive and data-led supervision.

What will the candidate get from the role?

• Joining the Senior Leadership Team at the FCA during an exciting and challenging time of great change in financial services and its regulation
• Leading a department of talented and committed people through significant projects whilst also delivering on business-as-usual objectives
• Exposure to strategic issues and key players in the world of finance, both nationally and internationally
  
  

Key Responsibilities

• Leading the FCA AR strategy including delivering intervention strategies to reduce the risk of harm to consumers, markets and competition. The role is critical in ensuring a coordinated approach with sector supervision areas, Policy, Authorisation, and Enforcement to ensure a holistic and joined up approach to tackling the harms stemming from the AR regime.
• Decision maker on complex/large impact risks/issues that give rise to the use of FCA regulatory powers using an appropriate degree of judgment/prioritisation and risk management to maximise overall effectiveness.
• Effective use of data to prioritise and target resources where most impactful.
• Engaging with the senior management of firms and influencing them to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms.
• Building and maintaining good working relationships with internal and external stakeholders, in particular Authorisations and sector
• Supervision teams.
• Briefing FCA senior management on key issues involving the firms both through upward escalation and through formal project governance.
• Leading on performance, capability and culture within the department, with a strong focus on operational excellence
• Delivering through others by relying on coaching, influencing and negotiating skills with a range of internal and external stakeholders
• Building a strong and inclusive directorate that attracts and develop diverse talent
  
  

Skills/Experience Required

The FCA are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV. For example, ‘Experience of employment law’ is measurable from looking at someone’s CV but ‘Knowledge of HR practices’ is not.’

Minimum

• Significant experience of managing and influencing key stakeholders, including senior decision makers internally and externally
• A broad understanding of the Appointed Representative Regime and within it the business models, key products and roles played by various institutions.
• Strong communication skills, both written and oral (ability to convey complex issues in a coherent and compelling way).
• Experience in leading highly motivated and productive teams, with experience of leading others through change.
  
  

Essential

• Experience of role modelling strong leadership behaviours in line with organisational values
• The ability to inclusively lead a group of talented individuals with a wide variety of professional expertise, experience, and backgrounds
• An open and flexible management style and the ability to communicate effectively to a wide-ranging audience with different skills and perspectives
• Strategic thinker with an ability to see the big picture, aligning the department’s contribution to FCA priorities.
• High standard of problem solving with sound judgement. Comfortable dealing with uncertainty and an ability to make decisions at pace.
• Ability to prioritise and escalate where necessary.
• Excellent interpersonal skills with a clear capacity to influence senior executive management.
• Effective utilisation of the department’s budget with efficient and risk-focused resource allocation. An ability to identify and develop talent across the function.
• Understanding of conduct risk and consumer behaviour and the drivers of poor consumer outcomes.
  
  

Desirable

• An understanding of the breadth of Principals’ and ARs’ business models and of the operation across different sectors and markets, whether as a supervisor or an industry practitioner.
• Data skills
  
  

The FCA’s Values & Diversity

Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator. We serve the public and our decisions directly affect the wellbeing of people, businesses and the UK economy. So, our values matter. They represent the culture we aspire to every day, guiding our judgements, building trust and helping us to be ‘At our best’.

The FCA is committed to achieving greater diversity across all levels of our organisation. Given this, we particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups.

As an inclusive employer, we are open to considering flexible working arrangements, including job shares. Please inform your recruiter if you wish to apply for this role on a flexible basis.

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Application Support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make you application as easy as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Benefit

Our competitive benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can this this allowance to purchase additional benefits such as dental or cycle to work, or you have the option to top up your base salary by taking this as cash.

Core Benefits That You Will Receive As Standard Are

• 30 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age- up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection
  
  

Conflicts of interest

All applicants to the FCA are required to demonstrate that they do not have other interests likely to conflict with their responsibilities as an employee of the FCA. You should declare any potential conflict of interest as early as possible in the selection process, and also disclose information or personal connections that, if appointed, might be open to misperception.

Any potential conflicts of interest will not prevent candidates going forward to interview but may, if appropriate, be explored during the interview to establish how the candidate would address the issue(s) should they be successful in their application.

Useful information

• The closing date for this role is 23:55 on Friday 20 June
• Selection will be via a two-stage interview and psychometric assessment
• This role can be based in either London, Leeds or Edinburgh.
• If successful, you will be required to obtain and retain SC Clearance.
• We operate a hybrid working policy with an expectation that senior leaders spend a minimum of 50% of their working time each month in the office.
• The salary range for the role is London £130,000-£175,000 National £118,000- £158,000
• To apply please submit your CV and cover letter.
  
  

For further information about the role, please contact [e-mail]

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

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