Head of Delivery Operations

kraken; Greater London; On-site; GBP 110,000 - 160,000; Full time

Job summary

Kraken, a UK-based energy tech leader, is seeking a senior operational leader to shape Delivery as a scalable system across the organisation. You will mobilise people, set direction and partner with Finance and People to optimise tooling, capacity and governance.

You will own the operating model, dashboards and forecasting, turning data into insight and guiding migration velocity. This role requires influence, emotional intelligence and a proven track record of building scalable processes.

Qualifications

• Significant experience leading operations in fast-scaling tech or professional services.
• Comfortable with data, capacity models and decision-support tooling.
• Proven ability to design and deploy end-to-end operating systems.
• Experience collaborating across People, Finance, Tech and other functions.
• People-first leadership style with credibility to guide teams through change.
• Proven ability to influence outcomes without formal authority.
• Strong emotional intelligence and care for teams and individuals.

Responsibilities

• Own the tooling roadmap across the Delivery stack and drive adoption.
• Run resource management across the portfolio to balance capacity and demand.
• Own the operational source of truth: delivery metrics and dashboards for leadership.
• Lead cross-cutting programmes to make Delivery scalable and predictable.

Skills

Senior operational leadership

Systems & data fluency

Building & scaling

Cross-functional collaboration

People & culture

Leading through influence

Emotional intelligence & care

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Where you'll fit in

Why this role matters

Kraken's Delivery organisation lands migrations that move energy companies off legacy platforms and transform how they operate, this support continues after the migration is finished and forms the client-facing interactions into the Client Success phase. We hold a 100% migration track record, and we're scaling into multiple new markets at once. With near 500 people working in delivery, we focus incessantly on building repeatable, scalable structures that allow us to win. This role exists to build and lead the operating model that lets Delivery move at pace: how the function is organised, how it plans and resources its people, how it reports on itself, and how it stays human while it scales.

This is a senior leadership role. You will operate as a peer to our delivery directors, setting direction on how the whole Delivery function works as a system rather than administering a single sliver of it.

You will lead by mobilising people across the org, not through building a team.

What you'll own

Talent, onboarding & capability

• Senior operational leadership: Significant experience leading operations in a fast-scaling technology, professional services or transformation environment.

• Systems & data fluency: Comfortable working with systems, data and capacity models to inform decisions and improve how teams operate.

• Building & scaling: A strong track record of building systems and processes from scratch, implementing new tools and driving adoption.

• Cross-functional collaboration: Comfortable working across People, Finance, Tech and other functions, navigating interdependencies and building strong relationships to deliver the outcomes the business needs.

• People & culture: Strong people-first mindset and sound cultural judgment, with the trust and credibility to positively shape how teams work, grow and collaborate.

• Leading through influence: The ability to bring people with you, create alignment and drive outcomes through influence rather than authority.

• Emotional intelligence & care: High emotional intelligence and genuine care for people, with the empathy to understand different perspectives, build trust and support others through change and challenge.

Systems, tooling & resourcing

• Own the tooling roadmap across the Delivery stack (project management, resourcing, HR, and engagement platforms) and drive real adoption.

• Run resource management across the portfolio, matching capacity to the pipeline and flagging over- and under-allocation early.

• Make the systems serve delivery, rather than the other way around.

• Own commercial relationship with solution providers and vendors

• This requires close partnership with finance and people functions to shape the tooling and significant mobilisation skills to drive adoption within delivery.

Data, reporting & forecasting

• Own the operational source of truth: delivery metrics, migration status reporting, and the dashboards senior leadership relies on.

• Own the forecasting engine for migration velocity and capacity, keeping the model honest and decision-ready.

• Turn operational data into the insight that drives strategic decisions.

Operating model & strategic programmes

You own the cross-cutting programmes that make Delivery predictable and scalable, taking them from a loosely-defined problem to an optimal outcome.

• Lead strategic programmes such as building systems and operating structures, lead the transformation of our tooling and reporting.

• Find the structural gaps in how Delivery operates and build the structures to close them.

• Turn ambiguity into accountability across people, processes and products. .

What you bring to the party

• Senior operational leadership: Significant experience leading operations in a fast-scaling technology, professional services or transformation environment.

• Systems & data fluency: Comfortable working with systems, data and capacity models to inform decisions and improve how teams operate.

• Building & scaling: A strong track record of building systems and processes from scratch, implementing new tools and driving adoption.

• Cross-functional collaboration: Comfortable working across People, Finance, Tech and other functions, navigating interdependencies and building strong relationships to deliver the outcomes the business needs.

• People & culture: Strong people-first mindset and sound cultural judgment, with the trust and credibility to positively shape how teams work, grow and collaborate.

• Leading through influence: The ability to bring people with you, create alignment and drive outcomes through influence rather than authority.

• Emotional intelligence & care: High emotional intelligence and genuine care for people, with the empathy to understand different perspectives, build trust and support others through change and challenge.

Bonus points

• Background in migration or transformation delivery.

• Experience enabling teams to work faster with AI tooling.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [e-mail]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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*Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*