Head of Delivery, Compliance, Repairs, Planned Investment, and Adaptations

Harrow Council; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

The London Borough of Harrow is seeking a Head of Delivery to manage its housing asset portfolio, ensuring high-quality services for tenants. This leadership role involves overseeing maintenance, compliance, and strategic initiatives to enhance properties while prioritizing resident satisfaction.

Qualifications

• Experience managing major works and repairs in residential housing.
• Tracks record in fostering a performance culture and improving service delivery.
• Strong management skills to command confidence from various stakeholders.

Responsibilities

• Oversee the strategic management of the housing asset portfolio.
• Deliver high-quality services to tenants and leaseholders.
• Ensure compliance with Health and Safety regulations.

Skills

Management of major works

Performance evaluation

Contractor management

Strategic thinking

Resident engagement

Job description

Head of Delivery, Compliance, Repairs, Planned Investment, and Adaptations

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Overview

The London Borough of Harrow is seeking a Head of Delivery for Compliance, Repairs, Planned Investment, and Adaptations. This leadership role involves the strategic management of Harrow’s housing asset portfolio, ensuring that all properties are maintained and enhanced in accordance with current policies. The successful candidate will be responsible for delivering high-quality services to Council tenants and leaseholders, encompassing responsive repairs, planned maintenance, and a comprehensive capital programme. Additionally, the role includes overseeing the implementation of aids and adaptations, ensuring full compliance with Health and Safety regulations, and managing all related budgets effectively.

Overview

The London Borough of Harrow is seeking a Head of Delivery for Compliance, Repairs, Planned Investment, and Adaptations. This leadership role involves the strategic management of Harrow’s housing asset portfolio, ensuring that all properties are maintained and enhanced in accordance with current policies. The successful candidate will be responsible for delivering high-quality services to Council tenants and leaseholders, encompassing responsive repairs, planned maintenance, and a comprehensive capital programme. Additionally, the role includes overseeing the implementation of aids and adaptations, ensuring full compliance with Health and Safety regulations, and managing all related budgets effectively.

About You

The successful candidate will have:

• Experience of managing and delivering major works, cyclical and responsive repair and stock improvement programmes in residential housing.
• A track record of establishing and maintaining a strong performance culture including effective performance measures, the evaluation service quality and improving service delivery which meets the needs and expectations of customers.
• Strong track record of strategic management of contractors to deliver maintenance and capital works investment driving quality, value for money and resident satisfaction.
• A strong and highly motivated manager with energy and credibility who commands the confidence of Members, senior managers, colleagues, partners and stakeholders.
• Strategic thinker, able to develop strategy and initiate and evaluate changes in policy and procedures.
• Ability to understand the view of service users and to reflect this in IT service design and provision of repairs and maintenance, ensuring that Harrow Residents seamlessly experience the end-to-end processes involving Access Harrow, Client Teams and Contractors.
• Able to act both corporately and collaboratively.
• Strong personal commitment to resident engagement and satisfaction and to attend meetings in both evenings and occasionally weekends.
• A strong commitment to probity, honesty and openness, treating people consistently, fairly and with respect.
  
  

Related Documents

For more information, please refer to the Role Profile/Selection Criteria

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Government Administration

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