Head of Delivery, APAC

Aptitude Software Limited; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software firm in London is seeking a Head of Delivery to lead services in APAC. This role involves full P&L ownership, overseeing client delivery, and driving project success. The ideal candidate has experience in enterprise software delivery, strong commercial acumen, and excellent client management skills. The position supports hybrid working and offers a competitive salary and benefits.

Benefits

Private healthcare

Carers Leave and enhanced family friendly leave

Flexible working conditions

Qualifications

• Proven experience managing end-to-end delivery of enterprise software in a B2B SaaS context.
• Strong commercial acumen; experience with P&L, resource planning, and client negotiations.
• Hands-on project/program management background, ideally with financial or subscription systems.

Responsibilities

• Own the APAC Professional Services P&L, including resource forecasting and delivery quality.
• Oversee all client delivery in the region across implementation and recurring services.
• Actively manage key clients, serving as Delivery Lead on strategic projects.

Skills

Enterprise software delivery management

Commercial acumen

Project management

Client communication

Team leadership

Job description

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.

Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.

We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.

Headquartered in London, we have seven office locations around the world with clients across four continents.

What you'll do and what we offer

We are hiring a Head of Delivery to lead all aspects of services delivery in APAC, including full P&L ownership, resourcing, commercials, and line management. This is a player-coach position: while overseeing regional operations, you’ll also program manage a small number of strategic accounts directly.

You’ll ensure high-quality implementations, drive regional delivery excellence, and represent services in commercial opportunities. You will act as the senior delivery voice in APAC, responsible for client outcomes, people leadership, and ongoing process improvement.

You will be responsible for performing a Delivery Lead role across one (or more) Aptitude client engagements or internal strategic initiatives, while supporting the VPs, Professional Services and Chief Client Experience Officer with respect to portfolio delivery management.

You will operate at the most senior level, providing confidence and leadership which enables clients to build trust in our delivery. Critical to the success of this will be your excellent client communication and management skills. You are expected to drive and inspire others around you.

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

· Private healthcare

· Carers Leave and enhanced family friendly leave for adoption, maternity and paternity

· Flexible working conditions and hybrid work model

Key Responsibilities:

· Own the APAC Professional Services P&L, including resource forecasting, delivery quality, and financial performance

· Oversee all client delivery in the region across implementation and recurring services

· Actively manage key clients, serving as Delivery Lead on a limited number of strategic projects

· Line manage and coach Delivery Managers and Consultants; lead hiring, onboarding, and development

· Represent Delivery in sales pursuits; contribute to scoping, pricing, and contract negotiation

· Ensure adoption of Aptitude’s delivery methodology and continuous improvement practices

· Partner with Product, Sales, and Global Services leadership to drive strategic initiatives in the region

· Mitigate delivery risk, uphold governance, and foster trusted relationships with client and partner stakeholders

What we're looking for

· Proven experience managing end-to-end delivery of enterprise software in a B2B SaaS context

· Strong commercial acumen; experience with P&L, resource planning, and client negotiations

· Hands-on project/program management background, ideally with financial or subscription systems

· Track record of people leadership and building high-performing delivery teams

· Confident communicator and client advisor at C-level

· Comfortable working in a hybrid model with regional travel as needed

How to apply

Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you! A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.