Head of Delivery

Skewb Ltd; Warwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading utilities solutions provider in Warwick seeks a highly proactive individual to lead product deployments and change management initiatives. This role involves coordinating with multiple clients and ensuring product alignment with client requirements. Ideal candidates should have a strong background in change management, excellent communication skills, and a client-first mindset. Join a dynamic team that values collaboration and innovation.

Qualifications

• Proven experience in delivering change management projects.
• Strong track record of leading cross-functional teams.
• Skilled in using digital products to streamline processes.

Responsibilities

• Lead the delivery of product deployments across clients.
• Deliver a change plan to embed new systems and processes.
• Act as a primary point of contact for clients during deployment.

Skills

Change management

Excellent communication

Client service orientation

Collaboration

Adaptability

Job description

Skewb is transforming the Utilities sector through innovative solutions that tackle industry-wide challenges. Since our founding in 2018, we’ve grown from 2 people to a team of over 250, with no signs of slowing down. Our “Skewbers” are passionate, curious, and committed to making the ordinary, extraordinary. Our core values, Outcome Focused, Integrity, Citizenship, Simplicity, Co-create & Collaborate, are at the heart of everything we do. When you join Skewb, you become part of a dynamic, supportive team where ideas thrive, voices are heard, and real impact is made. We value diversity, empower individuals, and work together to drive meaningful change.

The Role

You will be supporting the business on its continued growth, working directly with customers and supporting the Product Deployment team. The role will see you lead on the deployment of products and product enhancements to both current and new clients. You will manage a team of deployment leads, co-ordinating delivery across multiple clients and business areas through the development and assurance of the plan, management of risk and ensuring strong stakeholder engagement. In this role you will work alongside our product development team ensuring the end solution meets clients’ requirements and expectations, and will then be accountable for successful embedment of the product with the client to enable achievement of outcomes.

Key Responsibilities

• Lead the delivery of product deployments across various clients, providing advice and support to the Skewb team and the client to help them meet their business objectives
• Deliver a change plan to embed new systems and processes, including delivery of training and post-implementation support, to ensure Skewb’s products are embedded effectively with the client.
• Act as a primary point of contact for clients regarding ongoing deployment delivery, issues, and service updates.
• Manage a team of deployment leads to ensure project outcomes are achieved
• Ensure product development aligns with client requirements
• Work alongside the Product Development Team to collect requirements, user stories, develop User Acceptance Testing (UAT) plans and deliver UAT, ensuring all client needs are met through the deployed product.
• Work closely with product teams, developers, architects, QA, and project managers to resolve issues and ensure smooth handovers.
• Work alongside the product team and subject matter experts to support the development of solutions to client needs across the industry, including new products and services.
• Identify service improvement opportunities and drive initiatives to enhance operational efficiency and service quality.

Person Specification

• A highly proactive and collaborative individual who takes ownership of tasks and works well within diverse teams to drive outcomes.
• Excellent communication and interpersonal skills, able to build trust and alignment with both internal and external stakeholders.
• Strong client service orientation, with a commitment to responsiveness, accountability, and delivering added value.
• Thrives under pressure and remains focused and composed in high-paced, dynamic environments, adapting quickly to shifting priorities.
• Energetic, hands-on, and solutions-oriented, with a “roll your sleeves up” approach.
• Comfortable operating in ambiguity, demonstrating initiative, curiosity, and the resilience needed to deliver results in complex transformation programmes.

Skills and Experience

• Proven experience in delivering change management projects and navigating complex business environments to support smooth cross-team transitions.
• Strong track record of leading cross-functional teams and coordinating stakeholders to achieve shared goals efficiently.
• Skilled in using digital products to streamline business processes, especially in fast-paced or evolving environments.
• Background in customer-facing roles, with a focus on service delivery, client interaction, and resolving challenges with a customer-first mindset.
• Exposure to the utilities or infrastructure sector, including customer management, street works, works management, control room operations, or connections (desirable)
• Understanding of regulatory and operational challenges in utility networks, with experience in digital transformation initiatives in these contexts (desirable)

Education and Qualifications

• There are no specific education requirements or qualifications needed for this position