Head of Delivery

British Airways PLC; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join British Airways as the Head of Delivery, driving digital transformation through agile excellence. In this influential role, you'll lead agile teams, align strategies with execution, and ensure exceptional service and innovation, making a significant impact on business outcomes.

Benefits

Unlimited standby tickets on British Airways flights

Discounted airfares for friends and family

Opportunities for development and progression

Qualifications

• Senior IT leadership in a global organization.
• Experience with agile product teams.
• Understanding of SAFe Agile practices.

Responsibilities

• Lead high-performing agile product teams.
• Align product roadmaps with company goals.
• Manage budgets and forecasts effectively.

Skills

Leadership

Agile Practices

Stakeholder Management

Communication

Continuous Improvement

Job description

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Head of Delivery

Join British Airways as a Head of Delivery and lead the charge in driving digital transformation through agile excellence. This influential role partners with our product teams across one or more domains, aligning strategy with execution to deliver high-impact business outcomes. You will shape, build, and steer high-performing agile teams under the SAFe framework, ensuring delivery of exceptional service, innovation, and value.

What You'll Do:

• Own strategic partnerships with key business sponsors to align product roadmaps with company goals and priorities.
• Shape and lead high-performing agile product teams, designing the delivery model to meet complex and evolving business needs.
• Develop and implement delivery strategies that balance product vision, performance, cost, and quality.
• Ensure domain performance is tracked and optimised through KPIs including NPS, transaction volumes, SLAs, and delivery velocity.
• Collaborate with the IAG Tech leadership team to enhance operating models and drive continuous improvement initiatives.
• Manage budgets and forecasts with discipline, ensuring accountability and financial performance across product domains.

What You'll Bring to British Airways:

• A bold, collaborative mindset with the confidence to lead and empower diverse teams.
• The ability to foster trust and engagement through clear communication and inclusive leadership.
• A strong sense of curiosity and continuous improvement, ready to adapt and evolve in a dynamic environment.
• A focus on business value and service excellence, always aligned with the needs of our customers and stakeholders.

Your Experience:

• Senior IT leadership within a complex, global organisation.
• Proven experience delivering significant business outcomes through agile product teams.
• Expertise in senior stakeholder management and navigating strategic partnerships.
• Deep understanding of SAFe Agile practices, with previous experience as a Product Manager in this environment.
• A track record of operating effectively across varied cultures and geographic regions (desirable).

Be part of our journey. Be the difference. Apply now and shape the future of digital delivery at British Airways.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.