Head of Data Operations and Governance

SR2 | Socially Responsible Recruitment | Certified B Corporation™; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

SR2 | Socially Responsible Recruitment | Certified B Corporation™ is seeking a Head of Data Operations & Governance in London. The role leads a major data transformation, building the capability from the ground up and aligning data ownership with business value.

You will work closely with the Chief Data Officer and other senior teams, shaping governance, quality, and AI-enabled data initiatives across the organisation.

Qualifications

• Extensive experience in data governance and data quality across large organisations.
• Proven track record leading CRM or data transformation projects.
• Ability to influence stakeholders and translate data concepts into business value.

Responsibilities

• Establish data ownership and stewardship across priority datasets.
• Build and embed modern data governance frameworks and quality controls.
• Support CRM transformation to create a trusted view of supporter data.
• Help create data foundations to enable AI and automation initiatives.
• Improve governance around information across environments (e.g., SharePoint).
• Introduce modern data cataloguing, discovery, observability, and governance tooling.
• Restructure and develop the Data Operations & Governance team.
• Turn data governance into practical, value-driven activities understood across the organisation.

Skills

Data governance

Data quality

Data ownership

Stakeholder management

CRM transformation

AI adoption

Data tooling

Tools

Siebel

Salesforce

SharePoint

Data cataloguing

Observability tooling

Job description

Head of Data Operations & Governance | London |

How do you get an entire organization to take ownership of its data — not because a policy tells them to, but because they understand the difference great data can make?

We're looking for a Head of Data Operations & Governance to lead a major data transformation.

This is much more than a governance role.

You'll join at a point where the organisation is building its data capability almost from the ground up. Data ownership and stewardship are still relatively immature, a major CRM transformation is underway, AI adoption is accelerating, and there is a significant opportunity to change how data is understood and used across the organisation.

You'll lead a team while working closely with the Chief Data Officer, Data Architecture & Engineering teams plus senior leadership across the Company.

Your priorities will include:

• Establishing meaningful data ownership and stewardship across priority datasets.


• Building and embedding modern data quality and governance frameworks.


• Supporting a major Siebel-to-Salesforce transformation, creating a trusted view of supporter data.


• Helping create the data foundations required to unlock AI and automation.


• Improving governance around information currently held across environments such as SharePoint.


• Introducing modern approaches to data cataloguing, discovery, observability and governance tooling.


• Restructuring and developing the existing Data Operations & Governance team.


• Turning data governance from a technical concept into something colleagues across the organisation genuinely understand and value.

The technical knowledge matters — but your ability to influence and inspire people matters just as much.

We're looking for someone who can sit with a senior stakeholder, understand what matters to them, and explain data ownership in their language rather than ours. The organisation largely needs to win people over through the value of good data rather than relying on regulation to force behavioural change.

You'll ideally bring broad experience from a complex commercial, public-sector or similarly large organisation, with strong experience across data governance, data quality, ownership/stewardship and organisational change.

You should be technically credible enough to work effectively alongside Data Architecture and Engineering and be excited about modern data tooling and approaches.

If you're passionate about making data governance something that changes how an organisation operates, rather than something that lives in a policy document, this could be a hugely impactful opportunity for you.