Head of Data and Analytics

Motability Operations; City of Edinburgh; On-site; GBP 80,000 - 120,000; Full time

Job summary

Motability Operations seeks a Head of Data and Analytics to drive their data strategy and foster a culture of data excellence. This role involves leading the data function, ensuring compliance with data privacy regulations, and collaborating with teams to enhance data capabilities. The successful candidate will have a proven leadership track record and strong data management expertise, pivotal for the success of the data initiatives at MO.

Benefits

Competitive reward package including an annual discretionary bonus

15% non-contributory pension

28 days annual leave plus purchase/sell options

Volunteering day

Funded Private Medical Insurance

Life assurance at 4x salary

Employee Discount Scheme via app

Access to healthcare apps like Peppy and Aviva Digital GP

Qualifications

• Proven track record of senior leadership in data analytics.
• Strong understanding of data privacy laws, and governance frameworks.
• Excellent communication skills for articulating technical concepts.

Responsibilities

• Lead and build the data capability, ensuring platforms and skillsets are in place.
• Develop and execute a comprehensive data strategy aligned with business objectives.
• Collaborate with cross-functional teams to drive data literacy and analytics adoption.

Skills

Leadership

Data Management

Data Analysis

Communication

Job description

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About The Role

A new role in our Technology leadership, the Head of Data and Analytics is responsible for setting and driving the data strategy and fostering a culture of data excellence across MO. The roleholder will have the opportunity to shape and grow the data function both within Technology and across the organisation.

Their primary responsibility is to lead and build the data capability, ensuring that the business has the platforms and skillsets required to best leverage data and the right governance and ownership frameworks are in place. They are responsible for fostering data literacy and driving data initiatives in MO.

Responsibilities

• Data Strategy and Governance: Develop, execute and champion a comprehensive data strategy aligned with MO’s objectives and technology strategy. Establish and maintain a data governance and ownership framework, ensuring compliance with relevant regulations (e.g., GDPR, CCPA) and promoting data quality and integrity across the organisation.
• Data Analysis and Insights: Ensure that MO has access to cutting-edge data analytics capabilities, including platforms, tools and resources required to analyse and generate insights from complex data sets. Enable local team adoption and use of new analytics tools and platforms.
• Technology and Infrastructure: Assess, implement, and manage data tools, software, and infrastructure to support the company's data requirements. Stay updated with emerging technologies and trends in data science, analytics, and business intelligence to drive continuous improvement. Assess and build ML and AI foundational capabilities in MO.
• Data Privacy and Security: Work in collaboration with Security & Legal to ensure all data handling processes adhere to industry best practices and legal requirements. Document and implement data privacy and security policies, including robust data protection measures to safeguard sensitive information.
• Performance Measurement and Reporting: Establish KPIs for data and analytics initiatives, monitor progress and success metrics regularly. Create and communicate updates on data-related performance, highlighting successes, challenges, and improvement opportunities.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including engineering, product development, and data scientists across MO. Act as a data advocate, encouraging and driving data literacy and analytics adoption across the organisation.
• Budgeting, Supplier and Cost Control: Prepare and manage the Data and Analytics department budget, control expenses, and optimise spending while maintaining high standards of service delivery. Manage department suppliers to ensure value for money and timely service delivery, aligned with procurement strategies.
• Team Leadership: Lead, mentor, and inspire the Data and Analytics team, ensuring they have resources and support. Foster a culture of innovation, accountability, and collaboration. Define ways of working and standards for Data and Analytics in MO technology. Build new capabilities where gaps exist.

About You Minimum Criteria

• Proven track record of senior leadership roles within data analytics.
• Strong leadership skills to motivate and inspire diverse teams.
• Extensive expertise in data management, modelling, statistical analysis, and visualisation techniques.
• Strong understanding of data privacy laws and regulations, with experience in data governance frameworks.
• Excellent communication skills, capable of articulating complex technical concepts to non-technical stakeholders.
• Leadership qualities including strategic thinking, influencing, decision-making, and problem-solving.
• A passion for innovation, entrepreneurial mindset, and commitment to driving positive change through data and analytics.

About The Company

Motability Operations is a unique organisation, providing worry-free mobility solutions to over 630,000 customers across the UK. We are the largest car fleet operator in the UK, working with a network of around 5,000 dealers and major manufacturers. We pride ourselves on outstanding customer service, with a customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do:

• We find solutions
• We drive change
• We care

Benefits

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% during probation)
• 28 days annual leave plus options to purchase or sell days
• Volunteering day
• Funded Private Medical Insurance
• Electric/Hybrid Car Salary Sacrifice and Cycle to Work Schemes
• Life assurance at 4x salary
• Health screening for over 50s
• Voluntary benefits including charitable giving, critical illness, dental insurance, health and cancer screenings, gym memberships, and season ticket loans
• Employee Discount Scheme via an app
• Access to healthcare apps like Peppy, Unmind, Aviva Digital GP, and volunteering platforms
• Generous family leave policies

We are committed to diversity and inclusion, providing disability access and flexible working options to support all employees to thrive.