Head of D365 Digital & Retail Business Solution

TN United Kingdom; London; On-site; GBP 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a Head of D365 Digital & Retail Business Solution to spearhead a global transformation initiative. This pivotal role involves leading the integration of Microsoft Dynamics 365 across various regions, ensuring that the operational processes align with local business needs. You will collaborate with global teams, manage stakeholder relationships, and drive continuous improvement in a dynamic omnichannel environment. If you thrive in complex, international settings and are passionate about digital transformation, this is the opportunity for you.

Qualifications

• 12-18 years of experience in digital, retail, tech, or operations roles.
• Proven track record in digital and retail business transformation.

Responsibilities

• Lead D365 operational integration within digital and retail ecosystems.
• Drive digital and retail operational strategy focusing on process design.

Skills

Digital transformation

Stakeholder management

Strategic planning

Omnichannel technologies

Change management

Interpersonal skills

Education

Bachelor's degree in relevant field

Master's degree (preferred)

Tools

Microsoft D365 Finance & Operations

Power Platform

Job description

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Head of D365 Digital & Retail Business Solution, London

Client: CHANEL

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 888f200134de

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

I. WHY THIS POSITION:

The D365 ‘HERO’ Programme is a multi-year, global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. HERO aims to harmonize multiple regional ERPs into a standardized, single global core ERP model, building the foundation for the success of our global business and supporting future growth.

II. MAIN AREAS OF IMPACT YOU CAN CREATE IN THE ROLE:

The Head of Digital and Retail Solution in London will report to the Global Head of the D365 Programme and will lead the successful D365 operational integration within our digital and retail ecosystem, ensuring that the functionality and processes meet local business and client needs across our omnichannel environment. This role will act as the key business partner for the Global Digital Systems Chanel.com team and regional stakeholders, overseeing migration and ensuring the retail solution is fit for purpose.

• Lead D365 scope for Chanel.com backend and Retail POS, ensuring business continuity and optimal operational processes.
• Drive digital and retail operational strategy within the D365 ecosystem, focusing on process design, governance, and operational excellence.
• Plan and implement enhancements for the D365 solution to optimize processes and efficiency.
• Consider regional omnichannel requirements for future development and lead continuous improvement initiatives.

III. Stakeholder Engagement & Business Partnerships:

• Partner with global and regional teams to align D365 planning and deliverables with business needs.
• Facilitate reviews and ensure digital and retail business needs are prioritized.
• Manage stakeholder buy-in and support adoption of new processes.
• Coordinate change management and communication efforts to support role and process changes.
• Promote system and process knowledge across communities to ensure successful implementation and adoption.
• Serve as a trusted adviser to digital and retail stakeholders.

IV. YOU ARE ENERGIZED BY:

• Supporting a critical global transformation engaging C-Suite sponsors across regions.
• Developing and delivering transformational strategies.
• Thinking innovatively and leveraging data for strategic planning.
• Working in a complex, international, matrix environment.
• Collaborating with leadership and global teams to bring insights and solutions.

V. WHAT YOU WILL BRING:

• Experience in digital and retail business transformation, with a proven track record.
• Strategic planning skills with business and cultural acumen.
• Expertise in omnichannel digital and retail technologies.
• Strong stakeholder management, influence, and change management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent interpersonal and influencing skills.
• Extensive experience with Microsoft D365 Finance & Operations and Power Platform is preferred.
• 12-18 years of experience in digital, retail, tech, or operations roles.