Head of Customer Support & Care — Lead, Scale & Transform

Moneybox; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Moneybox is seeking a Head of Customer Support & Care to lead the Support, Care and Training & Onboarding functions. You will shape a scalable operating model, drive exceptional customer outcomes, and oversee onboarding, training and capability development.

You will build leaders, use data and AI to improve speed and quality, and align cross‑functionally with Product, Engineering and Compliance to support Moneybox growth.

Qualifications

• Strategic leadership across Support, Care and Training & Onboarding.
• Proven ability to build high‑performing, inclusive teams.

Responsibilities

• Lead and develop Support, Care and Training teams.
• Set a 12–18 month strategy for Support & Care with clear priorities.

Skills

Strategic operator

People leadership

Customer-focused

Analytical & data-driven

Improvement minded

Resilient & pragmatic

Collaborative communicator

Tools

AI & automation

Job description

Moneybox is seeking a Head of Customer Support & Care to lead the Support, Care and Training & Onboarding functions. You will shape a scalable operating model, drive exceptional customer outcomes, and oversee onboarding, training and capability development.

You will build leaders, use data and AI to improve speed and quality, and align cross‑functionally with Product, Engineering and Compliance to support Moneybox growth.