Head of Customer Supply

Practicus; England; Hybrid; GBP 80,000 - 85,000; Full time

Job summary

A UK heritage brand is searching for a Head of Customer Supply to shape a new function and drive change. This role involves leading customer supply operations, optimising inventory, and building strong relationships with stakeholders. The ideal candidate will have proven leadership experience in customer supply or supply chain, particularly in sectors like beauty or FMCG. This position offers a hybrid work model, fostering a collaborative and positive culture.

Qualifications

• Proven leadership experience in customer supply, inventory management, or supply chain within beauty, FMCG, or manufacturing.
• Proven experience supporting teams through transformation and change.
• Strong commercial acumen with a track record of actionable insights.
• Excellent analytical skills and confidence in data-led decision making.
• Collaborative leadership style skilled in embedding cultural change.
• Passion for customer experience with resilience in fast-evolving environments.

Responsibilities

• Lead end-to-end customer supply operations across various channels.
• Own and optimise inventory planning and availability strategies.
• Build trusted relationships with internal stakeholders and customers.
• Harness data-driven insights for trend anticipation and forecasting.
• Drive measurable performance improvements across operations.
• Develop, mentor, and inspire the team to embed accountability.
• Act as a visible, hands-on leader across the business.

Skills

Leadership experience in customer supply

Inventory management

Data-led decision making

Commercial acumen

Collaborative leadership

Passion for customer experience

Job description

Head of Customer Supply – Shape the Future of a Purpose-Led Heritage Brand

Location - Hybrid, Dorset. 3 days onsite per week and two days remote.

Salary - £80,000 to £85,000

Immediate starts available

We are proud to be working with a UK heritage brand, currently embarking on an exciting journey of transformation. With a rich legacy and a clear purpose, this is a business sharpening operations, accelerating growth, and putting customers firmly at the heart of everything it does.

At the centre of this evolution, a newly created leadership role has been established – designed to drive change, elevate customer focus, and strengthen the organisation’s ability to deliver on its bold growth ambitions.

What truly sets this company apart is its exceptional culture. With an engaged, people-first management team and high employee retention, this is a workplace where collaboration, innovation are part of everyday life. Their offices and factory are truly unique, they are set in picturesque grounds in the country, a place you\'ll look forward to working in.

Why join?

• Be a pioneer: This is a blank-canvas opportunity to shape a new function, set direction, and make your mark from day one.
• Strategic influence: You’ll connect supply chain and commercial teams, ensuring customers are front and centre in every decision.
• Leadership scope: Lead warehouse operations, order management, 3PL partnerships, and customer care, with a growing team of 3–4 direct reports.
• Culture that inspires: Work in a supportive, positive environment where leaders listen, people stay, and teams thrive.

What you’ll do:

• Lead end-to-end customer supply operations, delivering exceptional service across retail, DTC, and B2B channels.
• Own and optimise inventory planning and availability strategies to balance growth with operational excellence.
• Build trusted relationships with internal stakeholders and key customers, ensuring supply aligns with business goals.
• Harness data-driven insights to anticipate trends, strengthen forecasting, and improve replenishment strategies.
• Drive measurable performance improvements across warehouse operations, fulfilment, and customer service.
• Develop, mentor, and inspire your team, embedding accountability, energy, and continuous improvement.
• Act as a visible, hands-on leader who influences and collaborates across the business.

Essential experience:

• Proven leadership experience in customer supply, inventory management, or supply chain within beauty, FMCG, or manufacturing.
• Proven experience supporting teams through transformation and change
• Strong commercial acumen, with a track record of turning customer and channel insights into actionable plans.
• Excellent analytical skills and confidence in data-led decision making.
• A collaborative leadership style, skilled at breaking down silos and embedding cultural change.
• Passion for customer experience, with the energy, resilience, and adaptability to thrive in a fast-evolving environment.