Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration

Media IQ Recruitment Ltd; London; Hybrid; GBP 38,000; Full time

Job summary

A leading global information and SaaS company is seeking a Head of Customer Success to manage a small team and oversee client relationships. The role involves onboarding clients and ensuring they maximize the benefits of their subscription, with a focus on the creative marketing sector. Ideal candidates will have a strong background in business intelligence and customer success, alongside experience in mentoring junior staff.

Qualifications

• 3+ years business intelligence experience.
• Mentoring or managing junior team members.
• Strong articulate and outgoing personality.

Responsibilities

• Manage team of Customer Success Execs and look after clients.
• Onboard new clients and ensure value from subscriptions.
• Help account management identify upselling opportunities.

Skills

Customer success experience

Relationship building

Mentoring junior staff

Business intelligence

Creative marketing interest

Education

Strong educational background

Job description

Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration

Job Sector

BI / SaaS / Research / IT

Contract Type

Permanent

Location

London (2 days a week) + Working from Home

Up to £38k basic plus commission

Job Reference

Media IQ-CreatM1230

Do you have experience of working in the Customer Success team for a business intelligence platform?

Have you mentored or managed more junior team members?

Do you have an interest in the creative marketing industry?

If yes, please read on...

The Company

A leading global information, SaaS and events company with many different leading brands across numerous sectors including ecommerce, retail, finance, marketing and product design. They have an entrepreneurial, collaborative and highly rewarding environment where training and development remains central.

Their staff are lively, sociable and professional.

The Role of Head of Customer Success

As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands.

The world-renowned brand you will be working on is respected worldside and delivers research, advisory, training and insights to help marketers use creativity to drive growth.

Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/membership. You/your team won't be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge.

Requirements for this Head of Customer Success position

• 3+ years business intelligence experience
• Customer success experience
• Experience of mentoring or managing more junior staff
• Understanding of how a subscription cycle would work
• An interest in creative marketing
• Highly articulate, strong educational background and naturally outgoing personality
• Strong relationship builder
• Stable career history

If you think that you tick the above boxes, please get in touch and a consultant will contact you should you make the shortlist.