Head of Customer Success

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Head of Customer Success - Drive Exceptional Experiences, Build Lasting Relationships

Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We're looking for a Head of Customer Success to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building meaningful relationships, and are results-driven, we want you to be the cornerstone of our customer success strategy.
What You'll Do:

1. Lead with Impact: Oversee the Customer Success team, ensuring they are equipped, motivated, and empowered to deliver outstanding experiences that drive loyalty and retention.
2. Cultivate Relationships: Foster strong, long-term relationships with our customers, becoming a trusted advisor and ensuring their needs are met at every stage of the journey.
3. Solve & Support: Act as a problem-solver and conflict resolution expert, navigating challenges and turning them into opportunities for growth.
4. Engage & Delight: Utilize CRM tools like Salesforce and HubSpot to manage customer journeys, track satisfaction metrics, and continuously improve engagement strategies.
5. Multitask & Manage: Balance multiple priorities and lead a high-performing team in a fast-paced, dynamic environment, all while keeping a laser focus on results.
6. Deliver Results: Drive customer satisfaction through proactive service, constantly striving to exceed KPIs and success metrics.

Requirements

1. A relationship-builder, with exceptional communication and interpersonal skills that allow you to connect deeply with customers and internal teams.
2. A problem-solver with a knack for resolving conflicts and turning customer challenges into opportunities for success.
3. Tech-savvy, with experience using CRM tools (Salesforce, HubSpot) to drive customer engagement and insights.
4. A results-driven leader with a strong focus on achieving and surpassing customer satisfaction goals.
5. Knowledgeable in SAAS/Fintech, bringing both expertise and innovation to elevate the customer experience.