Head of Customer Success

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Leader, where you will leverage your extensive experience in B2B SaaS to drive customer satisfaction and success. This role is pivotal in establishing and optimizing customer success processes in a dynamic, high-growth environment. You will work closely with diverse customers, ensuring they achieve maximum value from the solutions offered. If you thrive in a metrics-driven culture and possess the emotional intelligence to connect with clients, this is the perfect opportunity to make a significant impact on customer experiences across various industries.

Qualifications

• 5+ years in Customer Success within a B2B SaaS context.
• Experience in early-stage CS functions and process establishment.

Responsibilities

• Lead customer success initiatives in a fast-paced environment.
• Develop and implement successful CS processes and playbooks.

Skills

Customer Success Leadership

B2B SaaS Experience

Process Building

Metrics-Driven Analysis

Emotional Intelligence

Job description

Job Description

About you

• Customer Success leader with a minimum of 5 years experience in a B2B SaaS environment, with more preferred.
• Experience in an early-stage or embryonic CS function, including building and establishing successful processes, playbooks, structures, automation technologies, etc.
• Thrives in a high-growth, fast-paced, dynamic environment.
• Metrics-driven with an analytical mindset, making judgments based on data.
• Experience working with a diverse range of customers, from high-value Enterprise to low-value SMB, across various industries. The solution is applicable to companies of all sizes and verticals, requiring a CS expert skilled in catering to all.
• Possesses emotional intelligence, is personable, empathetic, collaborative, and down-to-earth.