Head Of Customer Success

Axia; Liverpool; On-site; GBP 70,000 - 100,000; Full time

Job summary

A dynamic client in the payments market seeks a Head of Customer Success to lead initiatives focused on client satisfaction and engagement. This executive role involves managing a team, implementing strategies to improve customer experiences, and contributing to the organization's future in payments.

Qualifications

• Proven track record in customer success within FinTech or SaaS.
• Strong leadership and strategic capabilities.
• Ability to navigate complex customer environments.

Responsibilities

• Lead customer-centric initiatives and enhance client satisfaction.
• Develop and execute customer success strategies for better engagement.
• Manage a team of 12, focusing on customer experience.

Skills

Strategic thinking

Leadership

Customer satisfaction

Relationship building

Job description

Join forces with our industry-dominant and leading card issuer in the payments market, reshaping the landscape of secure and efficient financial transactions. Widely recognized for revolutionizing payment solutions, our client is committed to advancing the future of card issuance.

The Role

We are actively seeking an accomplished Head of Customer Success to join our client's leadership team. In this pivotal role, you will lead customer-centric initiatives, ensuring client satisfaction, and driving engagement. Utilize your strategic mindset to develop and execute customer success strategies, enhancing the overall client experience. This is an exciting opportunity to play a key role managing a team of 12 with 2 direct and 10 indirect reports for the division.

The Person

Our client isseeking a seasoned professional with a proven track record in customer success within the FinTech OR Sasssector. Your leadership acumen, strategic thinking, and dedication to customer satisfaction are paramount. Navigate complex customer landscapes, build strong relationships, and lead teams to deliver exceptional customer experiences.

Join our client's dynamic leadership team and contribute significantly to shaping the future of payments while advancing your career at the executive level.