Head of Customer Solutions - Freight

Freight Personnel; West Midlands Combined Authority; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading company in the manufacturing sector seeks an experienced professional to lead strategic supply chain initiatives. The role involves creating tailored logistics solutions, managing client partnerships, and leveraging expertise in supply chain management. Ideal candidates will possess significant experience in freight forwarding alongside strong analytical skills, business acumen, and education in relevant fields.

Benefits

Pension scheme

22 days holiday to start

Rewards and discounts

Healthcare plan

Cycle to work scheme

Social events

Free parking

And more

Qualifications

• 5-10 years of experience in strategic supply chain management.
• Strong understanding of supply chain management and business acumen.
• Fluent in English with local and international market knowledge.

Responsibilities

• Develop and implement supply chain strategies with business development managers.
• Manage supply chain development projects and lead cross-functional teams.
• Conduct workshops to understand and develop logistics solutions.

Skills

Strategic Supply Chain Management

Business Acumen

Data Analysis

Process Mapping

Financial Knowledge

Understanding of Technology in Supply Chains

Workshop Facilitation

Client Relationship Management

Market Knowledge

Logistics Solutions Development

Education

Undergraduate Degree in Economics

Degree in Supply Chain Management

Engineering Degree

Job description

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Sector: Manufacturing

Responsibilities:

• Develop and implement supply chain strategies, working closely with account and business development managers.
• Identify, qualify, and pitch value propositions to new and existing customers.
• Build strategic client partnerships through joint value creation initiatives.
• Conduct workshops to understand customer needs and develop tailored logistics solutions.
• Manage supply chain development projects from qualification to proposal delivery.
• Create and communicate the company's value proposition.
• Lead virtual, cross-functional teams across disciplines.
• Organize internal and customer workshops to understand strategies and challenges.

Knowledge, Skills, and Experience:

• 5-10 years of experience in strategic supply chain management, transformation, and delivery projects within freight forwarding, 3PL, 4PL, or related fields.
• Strong understanding of supply chain management, business acumen, and basic financial knowledge.
• Experience with process mapping and re-engineering (Six Sigma, SCOR, or similar).
• Ability to analyze data, derive insights, and quantify customer value.
• Knowledge of supply chain management systems and information systems.
• Awareness of technology and digitization in supply chain operations.
• Fluent in English; local and international market knowledge.
• Undergraduate degree in Economics, Supply Chain Management, Engineering, or related field (preferred).

Package and Benefits:

• Salary: £60,000 to £75,000 depending on experience.
• Pension scheme.
• 22 days holiday to start.
• Rewards and discounts.
• Healthcare plan.
• Cycle to work scheme.
• Social events.
• Free parking.
• And more.

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