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Head of Customer Service
Michael Page (UK)
City Of London
Hybrid
GBP 60,000 - 72,000
Full time
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Job summary
This innovative firm is seeking a Head of Customer Service to join their growing telecommunications business. The role offers a unique opportunity to lead a dedicated team, drive high-quality service delivery, and implement strategic initiatives that enhance customer satisfaction. With a strong commitment to employee development and a supportive culture, this position is ideal for someone passionate about customer service excellence. If you have the leadership skills and experience to make a significant impact, this is the perfect opportunity for you to thrive in a dynamic environment.
Benefits
Qualifications
- Proven experience in a senior customer service role within the business services sector.
- Exceptional leadership and management skills are essential.
Responsibilities
- Develop and implement a strategic plan for customer service.
- Manage the customer service team, focusing on performance and development.
Skills
Education
Job description
- Head of Customer Service needed for a growing telecommunications business
- Hybrid role with excellence career growth
About Our Client
This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.
Job Description
- Develop and implement a strategic plan for customer service
- Manage the customer service team, including performance management and professional development
- Drive the delivery of high-quality service across the business
- Oversee customer complaints and ensure swift resolution
- Collaborate with other departments to ensure a unified approach to customer service
- Conduct regular customer service audits and reviews
- Maintain knowledge of industry trends and best practices in customer service
- Represent the company at industry events and forums
The Successful Applicant
A successful Head of Customer Service should have:
- A degree in Business Administration, Management or a related field
- Proven experience in a senior customer service role within the business services sector
- Exceptional leadership and management skills
- A deep understanding of customer service best practices
- Excellent communication and interpersonal skills
- Strong strategic planning and organisational abilities
What's on Offer
- A competitive salary in the region of £6000 - £72000
- Generous holiday allowance
- The chance to lead a dedicated customer service team within a leading business services company
- Fantastic opportunities for professional development
- An inclusive and supportive company culture that values its employees
This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply
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