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A leading company in financial services is seeking a Head of Voice to lead their Customer Service Centre in Edinburgh. The role encompasses ensuring compliance with service delivery standards, nurturing client relationships, and leading operational strategies for improvement. The company offers a dynamic work environment focused on employee development and customer satisfaction.
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Diligenta - a subsidiary of Tata Consultancy Services
Edinburgh, United Kingdom
Other
Yes
2
26.06.2025
10.08.2025
Who are Diligenta?
Diligenta's vision is to be acknowledged as a Best-in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture founded on positive change and development.
Summary of the role
An exciting opportunity has arisen for a Head of Voice to join the Operations Function at Diligenta.
As Head of Voice, you will lead the Voice Customer Service Centre, ensuring high-quality customer outcomes across the LBG UK Account in line with contractual SLAs and regulatory standards.
You will inspire and empower teams to deliver exceptional customer experiences, nurture future leaders, build strong client relationships, support growth opportunities, and drive client satisfaction.
What you’ll be doing
What we’re looking for
If you need assistance or adjustments during the recruitment process due to health, disability, or other reasons, please let us know.
Ready to advance your career? Apply today and join our innovative team.