Head of Customer Relationship Management

CBC Recruitment Solutions; Eccles; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading finance company is seeking a Head of Customer Relationship Management to join their Manchester team. This role involves coaching staff, managing client onboarding, and ensuring quality service. The ideal candidate will have strong team management experience and excellent communication skills, with a good understanding of the asset finance sector. If you are adept at managing multiple projects and have problem-solving abilities, we want to hear from you.

Qualifications

• Proven team management experience.
• Understanding of the asset finance marketplace is preferred.
• Ability to plan and manage multiple projects.

Responsibilities

• Coach, mentor and develop staff.
• Ensure smooth client onboarding.
• Monitor quality through oversight checks.

Skills

Team management

Excellent communication skills

Project management

Problem solving

Job description

Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.

This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.

Key responsibilities include

Coach, mentor and develop staff, including overseeing new employee onboarding

Work closely with other stakeholders in the business to ensure smooth client onboarding , ensuring an efficient service to customers

Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements

Monitor forward capacity management, ensuring resource availability around busy periods

Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.

The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.