Head of Customer Experience

Broadacres Housing Association; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A social housing organization in England seeks a dedicated Head of Customer Experience to lead the customer service delivery across housing and support services. The ideal candidate will have proven leadership experience in housing management, strong knowledge of the regulatory framework, and a commitment to high-quality, customer-focused services. If you're ready to make a significant impact, we want to hear from you!

Qualifications

• Proven leadership experience in housing management.
• Strong understanding of the regulatory framework governing social housing.
• Exceptional communication and interpersonal skills.
• A commitment to providing high-quality, customer-focused services.

Responsibilities

• Lead the neighbourhood management and housing services for exceptional service.
• Ensure compliance with the Regulator of Social Housing framework.
• Develop and implement tailored services for diverse customer needs.
• Lead a team focused on achieving equitable outcomes.

Skills

Leadership experience in housing management

Understanding of regulatory framework

Communication and interpersonal skills

Commitment to customer-focused services

Job description

Head Of Customer Experience

Are you passionate about customer experiences and delivering high-quality housing & support services?

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.

Key Responsibilities

• Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service.
• Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework.
• Develop and implement tailored services to meet the diverse and changing needs of our customer base.
• Lead a team focused on achieving equitable outcomes for every customer interaction.
  
  

What Were Looking For

• Proven leadership experience in housing management.
• Strong understanding of the regulatory framework governing social housing.
• Exceptional communication and interpersonal skills.
• A commitment to providing high-quality, customer-focused services.
  
  

Join Us

If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you!

To Apply

Please submit your CV and a supporting statement outlining your suitability for the role.

• CLOSING DATE: 5pm on 19 September 2025
• INTERVIEWS: Week Commencing 29 September
  
  

We look forward to welcoming you to our team!

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