Head of Customer Delivery and Transport Operations

John Lewis & Partners; Milton Keynes; On-site; GBP 75,000 - 82,000; Full time

Job summary

A leading UK employee-owned retailer is seeking a Head of Customer Delivery and Transport Operations in Milton Keynes, responsible for optimizing transport strategies and leading a large team. The role requires expertise in supply chain management, ensuring excellent service delivery, and developing innovative transport solutions. This position offers a unique opportunity for professional growth within a committed and inclusive partnership environment.

Qualifications

• Experience leading substantial logistics operations.
• Ability to manage large teams and budgets effectively.
• Strong understanding of customer service metrics.

Responsibilities

• Lead and shape the transport network to optimize operational efficiency.
• Drive improvements in service delivery across multiple locations.
• Manage P&L and ensure compliance with safety and legal standards.

Skills

Complex planning for large supply chains

Job description

Head of Customer Delivery and Transport Operations

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About The Role

Job Description Summary:

As a leader in Distribution you will realise the Partnership’s strategy and customer experience ambitions. You will shape the John Lewis primary transport strategy ensuring full optimisation and operational efficiency of the Partnership fleet to deliver to the right place, at the right time and in the right quantity. You will lead the 2 Person home delivery operations across multiple sites, including the primary distribution centres associated with fulfilling two-person stocked items. You will be responsible for delivering service excellence and developing propositions in line with John Lewis line of business strategy.

You will have the opportunity to develop and stretch personally and professionally to achieve your potential.

Job Description:

• Lead the team of circa 2500 Partners and 3PL operations with an £150m annual budget within budget and legal parameters, driving a culture of continual improvement.
• Lead and shape the 2 Person Home Delivery network, both primary and secondary, across multiple sites with responsibility for the P&L, CSAT (customer service metric) and continue to grow propositions and revenue streams by increasing capability to increase attachment sales.
• Ensure all technical training functions for 2 Person Home Delivery are managed and compliant to all safety and legal standards.
• Empower and support teams to make decisions and resolve challenges.
• Invest in your personal and professional development, acting as a role model for all Partners.
• Lead on the operational delivery and strategic optimisation of the John Lewis transport network, delivering best practice in driver and vehicle development.
• Ensure the operations of John Lewis Primary Transport deliver all KPIs, driving a cost efficient transport service to multiple locations across the UK.
• Leverage insight and professional networks to keep abreast of key customer requirements, market conditions and Supply Chain trends, including technological advancements in the distribution and retail sectors to aid development of innovative transport solutions across the network.
  
  

Essential Skills:

• Complex planning for large supply chains
  
  

For Internal applicants only - If you would like to view the full job outline for this role please click on the link here.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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